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Joining in
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Registered: ‎25-02-2011
Message 1 of 6 (6,607 Views)

why wont my laptop connect to the superhub??

HELP ME PLEASE!!!! I received my virgin media superhub yesterday and i can connect everything to it except my sony vaio laptop? My Acer laptop connects and my iphone but the vaio doesnt yet it will connect on my old network and on my friends network but not with the superhub. Does anyone know why this is any help will be greatly appreciated Smiley Happy.

Kind regards

Joanne x

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Superuser
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Registered: ‎17-10-2010
Message 2 of 6 (6,584 Views)

Re: why wont my laptop connect to the superhub??

   Does the Sony have an Aetheros wireless card? If you are using Vista there is a sticky at the top of the forum describing a Windows update to fix the problem.

   If not I would check that the wireless card drivers are up to date. I would also double check the network settings on the laptop, easy enough to miss a channel or encryption mismatch.

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Tuning in
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Registered: ‎12-02-2011
Message 3 of 6 (6,551 Views)

Re: why wont my laptop connect to the superhub??

 


griffin wrote:

   Does the Sony have an Aetheros wireless card? If you are using Vista there is a sticky at the top of the forum describing a Windows update to fix the problem.

   If not I would check that the wireless card drivers are up to date. I would also double check the network settings on the laptop, easy enough to miss a channel or encryption mismatch.

the fix at top of page does not work my wireless drivers are upto date the virgin hub is junk i wish they would just say so instead of all this b.s. they keep putting out 

 

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Superuser
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Registered: ‎17-10-2010
Message 4 of 6 (6,528 Views)

Re: why wont my laptop connect to the superhub??

Just because the fix doesn't work for you, doesn't mean it won't work for others. I think VM now know that the wireless on the superhub is rubbish, hence them developing the firmware improvements and a bridge mode so you can connect a decent wireless router to it. They probably tested it on a ZX 81 with complete disregard  to the gaming community.

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Joining in
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Registered: ‎08-04-2011
Message 5 of 6 (6,125 Views)

Re: why wont my laptop connect to the superhub??

Hi, i'm having the same problem with my vaio computer were/what is the 'sticky' you described, i can't find it

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Forum Team (Retired)
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Registered: ‎18-03-2010
Message 6 of 6 (6,063 Views)

Re: why wont my laptop connect to the superhub??

Hi johnharrylloyd,

 

The sticky the posters are referring to can be found at this link.  If you have an atheros card and you're still having issues, you may need to obtain the latest drivers for your card from the manufacturer, you can usually find these by searching for the make of your card plus drivers on google.

Regards,

Peter Rafferty

Help and Support Forum Team


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