18-01-2012 14:38 - edited 18-01-2012 14:39
What a shambles. The service was restored here (HP4, Herts) a few hours ago after been intermittent for the last 24 hours, but has now dropped completely. (I'm using a 3G wireless hotspot to connect presently) Get a grip Virgin Media, this level of 'service' is ridiculous. What's the point of sending out emails saying you're doubling your broadband speed if it isn't going to be available for a lot of the time? Get the existing service levels up to a better standard before worrying about increasing speed.
18-01-2012 14:57 - edited 18-01-2012 14:59
BBC report here:
I especially like the last 3 paragraphs
"One offered some advice: "Dear Virgin Media, have you tried turning it off and on again, kind regards, the whole of the UK."
A statement on the Virgin Media website offered similar advice to those still experiencing problems.
"If you have still not been able to reconnect - please try powering down your router for five minutes and then turn back on and this should re-establish your connection," it said."
I seem to remember that much the same advice also worked for the BBC during their own little episode, but I don't see any reference to that in Auntie's article
on 18-01-2012 15:03
I'm down here in Surrey, from 9pm last night both my broadband and TV Tivo service went offline!
It's now 3pm the following day! and guess what ? still NOT working! I look forward to a rebate Virgin !!
I work from home! not happy...
on 18-01-2012 15:57
It's actually against the T&C of the residential service to use it for commercial/business purposes (Section D,1,h at http://shop.virginmedia.com/the-legal-stuff/terms-
18-01-2012 16:08 - edited 18-01-2012 16:09
Working from home for your employer is allowed.
on 18-01-2012 17:15
It seems to be back to normal for me in GU14. As of late evening yesterday there were still a couple of websites I couldn't access but they're ok this afternoon and everything else seems to be ok.
I typed the above rash statement with great difficulty as I had all my fingers firmly crossed while doing so!
on 24-01-2012 21:33