on 02-01-2011 16:21
When we power on the stb, it takes ages to start up, then we get a message about an upgrade being applied, and we wait, eventually we get a screen saying installation page 1 of 20 and cannot get past this. None of the arrow left/right/up/down seem to work either on box or remote. The LCD dispaly gives no help because all the digits seem to be broken and aren't displaying any specific numbers/letters. PLease advise.
on 02-01-2011 17:26
Sorry I'm having trouble locating your account details from your IP address.
Can you please send me a Private Message with your house number and postcode and I can look into this further for you.
on 02-01-2011 19:35
Thanks for the extra information, I've booked the next available engineer for tomorrow 04/01/11 between 12pm-4pm for you.
on 05-01-2011 09:24
I am having the exact same problem on my Samsung STB. The TV will eventually come on if I cycle through the installation pages and do a warm reset but whenever the STB is put in standby or powered off and then back on it goes back into the installation loop. Can you offer me any assistance.
on 05-01-2011 09:31
Can you send me a private message please i need your full postcode and house number so that i can find your account.