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Emerging Talent
Posts: 13
Registered: ‎21-12-2010

program not available on this platform??

Tried to watch Smokey & the bandit today on ITV and got this error message

"program not available on this platform"

 

What's all this about??

 

Thanks

Forum Team
Posts: 3,275
Registered: ‎09-03-2011

Re: program not available on this platform??

Hi Dazz285,

 

I will be happy to take a look at this for you.

 

Can you please tell me if this is via Catch Up or TV for XL/L/M+?

 

Also what time the program was on originally?

 

Regards,


Collette
Help & Support Forum Team

Problem Solved?Fault with your service?We did warn you!

Superuser
Posts: 6,011
Registered: ‎01-03-2010

Re: program not available on this platform??

movies are sometime more restrictions than a TV series and the content provider ie ITV are unable to get permission from the film company

Emerging Talent
Posts: 13
Registered: ‎21-12-2010

Re: program not available on this platform??

TV = XL

17-08-13

Time about 14.30ish

Thanks

Forum Team
Posts: 3,275
Registered: ‎09-03-2011

Re: program not available on this platform??

Hi Dazz285,
 
Upon checking this further it looks like it is not available to View through On Demand or TV Anywhere. 
 
Regards,

Collette
Help & Support Forum Team

Problem Solved?Fault with your service?We did warn you!

Emerging Talent
Posts: 13
Registered: ‎21-12-2010

Re: program not available on this platform??

And the reason would be ????

Forum Team
Posts: 3,275
Registered: ‎09-03-2011

Re: program not available on this platform??

Hi Dazz285,

 

It looks like this programme wasn't scheduled to be available On Demand.  Not all content broadcast will go On Demand.  If you have any further instances of this issue then please let me know.

 

Alternatively you can check via: Virginmedia.com/tvguide for our On Demand Schedule. Smiley Happy

 

Regards,


Collette
Help & Support Forum Team

Problem Solved?Fault with your service?We did warn you!

Emerging Talent
Posts: 13
Registered: ‎21-12-2010

Re: program not available on this platform??

Wasn't trying to watch it "On demand" was trying to watch it using "tv anywhere"

Also how long until the android app for anywhere is available?

Cheers

Forum Team
Posts: 9,173
Registered: ‎14-05-2013

Re: program not available on this platform??

Hi Dazz285,

 

We have no updates on when the Android version will be made available as of yet. As soon as we have any information on a release date we will post an announcement on the Forum for everyone Smiley Happy

 

Thanks, 


Kath
Help & Support Forum Team

Problem Solved?Fault with your service?We did warn you!