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Registered: ‎12-04-2010
Message 1 of 6 (864 Views)

phone only rings once

Can anyone please help.

 

On incoming calls to my landline the phone normally only rings once so if you dont here the one ring you miss the call. Occasionally the phone will ring as intended e.g until answered or the caller rings off. I have tried other handsets and the same problem exsists.

 

Any solutions greatly welcomed.

 

salmon

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Superfast
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Registered: ‎02-10-2009
Message 2 of 6 (859 Views)

Re: phone only rings once

Hello Salmon,

 

Sorry for the fault, it's most likely an issue with the ringer wire. Possibly a loose connection.

 

I've booked the first available for you, which I'm sorry to say isn't until Monday 19th April, 12-4pm.

 

If this is inconvenient the available slots are currently Tuesday 20th April to Friday 23rd April, 8-12pm, 12-4pm and 4-7pm or Saturday 24th April, 8-12pm and 12-4pm.

 

Cheers

 

Rob Ward

Help and Support Forum Team


Help & Support Forum Team

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Registered: ‎12-04-2010
Message 3 of 6 (846 Views)

Re: phone only rings once

Hi Rob, thanks for the quick response.

 

Will this cost me money or is it part of the wonderful virgin service. If not then what is the likely cost.

 

Cheers Steve

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Forum Team (Retired)
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Registered: ‎25-03-2010
Message 4 of 6 (840 Views)

Re: phone only rings once

Hi Salmon,

 

Our engineer visits are completely free of charge.

 

The only time a charge would be applied to your account is if an engineer went out and no one was at home then they would charge a £10 no access fee, that's why we ask customers to let us know if they can't make the appointment at last minute for any reason.

 

Regards


Laura_S
Help & Support Forum Team


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Registered: ‎12-04-2010
Message 5 of 6 (814 Views)

Re: phone only rings once

Hi Guys,

 

Thanks for your response on this matter, i believe that there is an engineer visit booked for monday which i would like to cancel. Hope this is ok

 

Many Thanks Salmon

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Forum Team (Retired)
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Registered: ‎25-03-2010
Message 6 of 6 (801 Views)

Re: phone only rings once

Hi Salmon, thanks for letting us know, this has now been cancelled.

 

Thanks

 

Mark

Mark Brooks
Help & Support Forum Team

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