on 16-04-2012 14:31
Hi I have an old email account from ntlworld.com which I havent used for years but now need to use.
I have forgotten the password so will need to reset it.
Can anyone please shed some light , is this possible
16-04-2012 14:42 - edited 16-04-2012 14:42
Have you tried the forgotten password link at this page: https://mail.ntlworld.com/ ?
on 16-04-2012 15:21
Hi Graham thanks for the reply , I just tried it and I get sent to google apps which then presents a message saying "server error try later".
Is Google hosting the old ntl email accounts ?
on 16-04-2012 15:38
Yes google are now hosting all the virginmedia email accounts including the legacy ones. Make sure you are not logged into any other virginmail accounts before you follow the link I posted. If you still can't get through you will need to call 151 as the old ntlword account may not be linked to you current virginmedia account.