I normally only view my emails through Outlook. After a number of emails I was expecting didn't arrive, I was advised to look in my spam folder. It was only at this point, on looking at this forum, that I began to realise that there are numerous problems with this service.
I managed to work out how to view my spam folder at all. I am now working my way through nearly 2,000 messages, trying to find my missing messages.
I have a number of questions:
1. How do I turn off spam filtering? I'm an adult; I have Outlook; I like to make my own decisions. I have found the various instructions available on this forum simply confusing; none of them seems to apply to the screens that I find myself looking at.
2. How do I bulk delete folders when, under Basic HTML view - which is the only way that I can view the spam folder - there is no apparent way of "selecting all"?
Hi Sophie, looks like I missed your other queries.
As far as I am aware you cannot bulk delete in Basic view, however with a little tweaking of the screen settings you should be able to see the spam folder in standard view. Use the ctrl key and the + or - key to zoom into or out of the screen until you can get to the spam folder.
I note that my partner who has a viginmedia.com address does not need to fiddle about with the screen in order to see everything in standard view.
As a holder of an ntlworld.com account (I would understand from other posts that this is the reason why I do not automatically get to see everything without having to fiddle around with the screen as you suggested) am I going to be able to get the same view? (one day?)
It's more than a niggle. As I get older my eyesight is not all that it once was, and diminishing the screen font does bring problems of a different sort.
The views for webmail with virginmedia.com & ntlworld.com are shown exactly the same way.
Is your partner using another computer to you?
Possibility is that the resolution of the screen is different due to your partner having a larger screen and therefore they are able to view webmail easier, if you try seeing your webmail on your partners computer then you should be able to see a difference if this is the case.