on 29-05-2012 14:58
I normally only view my emails through Outlook. After a number of emails I was expecting didn't arrive, I was advised to look in my spam folder. It was only at this point, on looking at this forum, that I began to realise that there are numerous problems with this service.
I managed to work out how to view my spam folder at all. I am now working my way through nearly 2,000 messages, trying to find my missing messages.
I have a number of questions:
1. How do I turn off spam filtering? I'm an adult; I have Outlook; I like to make my own decisions. I have found the various instructions available on this forum simply confusing; none of them seems to apply to the screens that I find myself looking at.
2. How do I bulk delete folders when, under Basic HTML view - which is the only way that I can view the spam folder - there is no apparent way of "selecting all"?
Thanking you all for any help you can offer.
on 29-05-2012 15:04
PS when is VM likely to sort out the problem of ntlworld customers being able to view webmail properly?
This problem has clearly been around for some time.
01-06-2012 18:08 - edited 01-06-2012 18:28
You cannot turn off spam filtering, but you can create a filter in the webmail to deliver all the spam to your inbox from where outlook should download it.
The actual filter I use to ensure I get all messages is
"Does not contain - TTTTTTTTTTTTTTTTTTTTTTT"
However even this is not failsafe as someone may one day send me a message with the word TTTTTTTTTTTTTTTTTTTTTTTTT in it and it may still end up in my spam folder.
You could also use IMAP in your Microsoft Outlook which would enable you to see the spam folder in Outlook.
on 01-06-2012 18:26
on 01-06-2012 18:44
Two very helpful responses; thank you.
I note that my partner who has a viginmedia.com address does not need to fiddle about with the screen in order to see everything in standard view.
As a holder of an ntlworld.com account (I would understand from other posts that this is the reason why I do not automatically get to see everything without having to fiddle around with the screen as you suggested) am I going to be able to get the same view? (one day?)
It's more than a niggle. As I get older my eyesight is not all that it once was, and diminishing the screen font does bring problems of a different sort.
I look forward to hearing from you.
03-06-2012 19:20 - edited 03-06-2012 19:21
The views for webmail with virginmedia.com & ntlworld.com are shown exactly the same way.
Is your partner using another computer to you?
Possibility is that the resolution of the screen is different due to your partner having a larger screen and therefore they are able to view webmail easier, if you try seeing your webmail on your partners computer then you should be able to see a difference if this is the case.