22-12-2011 21:46 - edited 22-12-2011 21:48
My V+ Box has frozen, at first I thought it was the remote but it isn't. It is the box itself and I suspect you may have the same issue.
I contacted Virgin but they cannot send anyone out until the 29 Dec, which is appalling - even worse there was absolutely no sense of customer service interest at all when I complained to them. The call centre in India? could just not have cared less, bored and disinterested.
I imagine that an engineer will be here for less than 10mins to fix the fault (change V+ Box) and go. Interestingly, I contacted Sky and they said they could have a TV Service installed prior to the 25th Dec. Impressive customer services from Sky but then, they appear to have a much better attitude to customer care than the Virgin team.
I left Sky to go to Blueyonder, who were bought-out by Virgin, so I have been a customer for 8 years but this really is a case of them having absolutely no interest in the exisiting customer base.
In short, I regret I can not offer a solution to your problem but I would just suggest that you contact Virgin soonest, don't hold your breath and don't expect to be pleased, as their customer services and interest, in my view, have plummeted. Which means no TV over the holiday period.
on 22-12-2011 21:54