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Registered: ‎10-05-2011
Message 1 of 25 (1,998 Views)

missing file unins000.msg

[ Edited ]

Like others I too have problems in finding this file and the response from Virgin has been poor although individuals have been helpful.

 

It started a few weeks ago. My anti virus did not appear. I called and was advised the Website was being maintained. Nothing changed so I followed instructions on the website and uninstalled VM security with the intention of re installing it by a download. This does not work because of the missing file.

 

Guys I have spoken to in Scotland have been helpful but have to pass me on (why not train them) to faceless people that I cannot speak to and will only call me back within a 3 hour time slot which is highly impractical.

 

Given this file is a common problem and given Ray Miranda says he has sent private instructions on how to deal with it why cannot these instructions be made public.

 

Virgin you are a vast organisation and I have been a customer for many years. you should do better

 

 


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Registered: ‎10-05-2011
Message 2 of 25 (1,997 Views)

unins000.msg

[ Edited ]

sorry posted in error-see previous

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Message 3 of 25 (1,978 Views)

Re: missing file unins000.msg

Hello thegardener,

 

I've sent you a private message with instructions on how to resolve this issue.

 

Regards,

Ray Miranda

Help & Support Forum Team


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Registered: ‎08-05-2011
Message 4 of 25 (1,974 Views)

Re: missing file unins000.msg

Hi

 

I have the same problem. I have been posting on this forum for FIVE DAYS now and I am still waiting for somebody to send me the email to resolve the issue.

 

Please please please could you send me this email

 

Many thanks

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Registered: ‎12-05-2011
Message 5 of 25 (1,960 Views)

Re: missing file unins000.msg

Hi Ray Miranda,

 

I have the same problem with missing C:\Program Files (x86)\Virgin Media\HUB\unins000.msg while I try to uninstall VMH to re-install VMS.  Could you please send me these instructions.

 

Thanks.

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Registered: ‎13-05-2011
Message 6 of 25 (1,957 Views)

Re: missing file unins000.msg

I have the same problem. Please send instructions on how to uninstall VMS.  Why can't instructions be posted in forum so we can all read?

 

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Message 7 of 25 (1,944 Views)

Re: missing file unins000.msg

Hi Sarahhenshaw,

 

I have responded to your previous post in another thread.

 

Regards,

Graeme Halvorsen
Help and Support Forum Team


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Message 8 of 25 (1,942 Views)

Re: missing file unins000.msg

Hi MMpicard_net,

 

I have sent you a PM regarding this.

Regards,

Graeme Halvorsen
Help and Support Forum Team


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Message 9 of 25 (1,941 Views)

Re: missing file unins000.msg

Hi Stevedobo33,

 

I have responded to your previous post in another thread.

 

Regards,

Graeme Halvorsen
Help and Support Forum Team


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Registered: ‎28-05-2011
Message 10 of 25 (1,891 Views)

Re: missing file unins000.msg

Please help, I have exactly the same problem so would appreciate a PM from the forum team. I want to reinstall the VM security but keep getting this message when uninstalling the previous version.
Thanks very much
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