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Registered: ‎07-11-2010
Message 1 of 8 (3,893 Views)

lost username and password for hub

My son changed the username and password for the hub and can't remember them. How do we reset them?

Smiley Sad

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Knows their stuff
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Registered: ‎30-10-2010
Message 2 of 8 (3,888 Views)

Re: lost username and password for hub

[ Edited ]

Super hub - On the side opposite to where the lights are there is a reset button which you need to press pin into.

 

Normal hub - On the back where the label is with all the wireless password information is a red dot with reset written which you need to press a pin or something into for about 30 seconds.

 

 

After doing the above depending what hub you have the default login username will be admin and password changeme

 

The default wireless information (ssid, password) will be what is written on the bottom

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Superuser
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Registered: ‎03-05-2010
Message 3 of 8 (3,878 Views)

Re: lost username and password for hub

and while your waiting for the hub to reset poke him in the eye and tell him to remember it next time Smiley Tongue

Sadly not a Virgin customer anymore.... Unless you want to cable my new street. my internet sucks.
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Registered: ‎07-11-2010
Message 4 of 8 (3,861 Views)

Re: lost username and password for hub

He got poked in both eyes

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Registered: ‎07-11-2010
Message 5 of 8 (3,857 Views)

Re: lost username and password for hub

Thanks for your help all OK now and made a backup as well.

Plus he got both eyes poked.

Smiley Very Happy

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Forum Team (Retired)
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Registered: ‎08-06-2010
Message 6 of 8 (3,826 Views)

Re: lost username and password for hub

Hi dmt1411,

 

Thanks for letting us know. If there is anything we can do to help, please post back and we'll be happy to look into it for you.

Regards,

Rose Rafferty

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Registered: ‎10-05-2011
Message 7 of 8 (3,152 Views)

Re: lost username and password for hub

same prob . pressed the reset button 2 times but got no sucess .

 

any help?

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Forum Team (Retired)
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Registered: ‎16-06-2010
Message 8 of 8 (3,115 Views)

Re: lost username and password for hub

Hi echowebz,

 

The default username is admin and the default password is changeme.

 

Could you please confirm if you have tried the above details?

 

If you use the pin hole reset button please ensure you keep it pressed in for about 10 - 20 seconds then try the default details above.

 

Could you please let us know if this resolves your issue?

Regards,

James Gilbert

Help & Support Forum Team


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