Thanks for the update, hopefully this will help others who may have the same issue.
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tried to say that the issue was with devices I had connected to the router
tried to tell me I was using it for business
tried to tell me other complete and utter rubbish, I have no faith in virgin media, its about time Richard Branson gave you a kick up the backside.
My service goes down pretty much around the same time every day.
yet support where ever they are tell me its not been down ever.
When I lived around 1 mile away from where I do now I didnt have this problem, so I have the same pc's, and problem the same overall number of devices connected as I did then. I even had the same modem until i resigned up and they sent the super hub.
my router(superhub) works fine wirelessly and hard wired, just the the internet goes, its been like this for 2 years with the old modem and now with the superhub.
we gave up and cancelled and BT messed us around so much, we decided to stay connected when virgen pestered the life out of us to stay.
also they called back my mobile and I didnt give them permission to do so, they have been advised in the past.
1. I want to have a system that works
2. I dont want to be pestered by email, phone or letters (still sending markettinmg letters although I asked them to stop).
3.I dont like being lied to intentionally or otherwise.
Enough whinging we will see if it works over the next week or so, but I have to say I am scetpical
Why would you expect VM support to sort out your own PC problems, its nothing to do with them and outside their area of expertise. Would you expect the highways agency to sort out a problem with your car.
I got it working
I updated the driver of the network adapter in Device Manager (via Control Panel)
at last!! and done despite Virgin "support" on 150....