can u post us ur Modem lower levels upstream and downstream and Model logs (remembering to remove any traces of Mac addresses) so we can see whats happening.... To get these put 192.168.100.1 into ur browser address bar. If asked for a password its root for both.
*************************************** Where ever you maybe.... Let your wind go free!
I cannot access that as i am on my neighbours connection. I have no access at all to Virgin media at the moment, the ready light on the modem keeps flashing. I left the modem and pc unplugged overnight in the hope that the problem will sort itself but obviously hasn't done so.
I also have a similar problem and it also went off yesterday morning. Just contacted the far east CS and they inform me its a problem in the BS16 area and may not be fixed until 4th Jan due to lack of engineers working during holidays
Status page shows problems with tv & phone & internet ok, well my phone & TV are fine so that page is a waste of time. Are you in BS16?
Well there' definately an issue. With only one downstream channel you'll never get online.
I'm wondering if it could be the modem with IE and FF being unable to connect?
Make sure you leave your modem switched on as Support will attempt to connect to it to diagnose the problem.
Support may take a few days to get back due to the backlog. You could try ringing in on 0800 052 0431 in the morning for more immediate help.
__________________________________________________________________________________________________________________________________________________________________________________________________________________ Please note: I have no connection with Virgin Media. All posts are my own opinion only.