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Tuning in
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Message 1 of 13 (762 Views)

how to get rid of my ntl e-mail account

I already have an e-mail account with someone else and do NOT want this e-mail account,It was installed without prior knowledge and I do not use it except to just DELETE the messages,PLEASE can someone help me to disable this account....

mafew5

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Message 2 of 13 (754 Views)
Helpful Answer
confirmed by mafew5
‎28-08-2015 00:15

Re: how to get rid of my ntl e-mail account

Hi mafew5,

 

We will need to clear DPA before actioning this for you. As we are unable to do this here, can I ask you to contact our Technical Support team on 151 from a Virgin Media line (0845 454 1111 from any other line) and one of our agents will look into this for you.

Regards,

John O

Help & Support Forum Team


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Superfast
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Message 3 of 13 (751 Views)
Helpful Answer
confirmed by mafew5
‎28-08-2015 00:15

Re: how to get rid of my ntl e-mail account


mafew5 wrote:

I already have an e-mail account with someone else and do NOT want this e-mail account,It was installed without prior knowledge and I do not use it except to just DELETE the messages,PLEASE can someone help me to disable this account....

mafew5


The simplest way until Technical Services are able to delete the account is just to not log into Webmail, then you will never even see the messages.

 

 

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Hero
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Message 5 of 13 (719 Views)
Helpful Answer
confirmed by mafew5
‎28-08-2015 00:15

Re: how to get rid of my ntl e-mail account

 


mafew5 wrote:

Hi Donford,the only trouble with that.....is that I accumalate thousands of e-mails and have to get rid of more if I do not do it daily,which in the long run is not a solution to my problem,but thank you anyway for your input..........


 

eh? Just cut loose. You don't have to delete anything, just close the door and walk away, so to speak.

 

If it really preys on your mind, the thought of all those emails building up, just set up a filter to delete everything that arrives.

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Hero
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Message 7 of 13 (715 Views)
Helpful Answer
confirmed by mafew5
‎28-08-2015 00:15

Re: how to get rid of my ntl e-mail account

No body has put an email account on your computer.

The email account exists, it is an integral part of the VM package.

But you do not have to use it, or look at it, or even let it touch your computer in any way at all.

What is the actual issue - what is troubling you?

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Hero
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Message 9 of 13 (706 Views)
Helpful Answer
confirmed by mafew5
‎28-08-2015 00:15

Re: how to get rid of my ntl e-mail account

help me understand this one - how is this email account 'on your computer'?

 

An email account is something which exists outside of your computer. It is hosted on the email servers of the service provider.

 

At your choice, you can install and configure software such as Outlook, on your computer, for the purpose of accessing and interacting with the email account - your choice. And of course you can choose not to.

 

What is it that you believe has been forcibly installed on your computer against your wishes?

_____________________________________________________________________
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Superfast
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Message 11 of 13 (571 Views)
Helpful Answer
confirmed by mafew5
‎28-08-2015 00:15

Re: how to get rid of my ntl e-mail account

The VM software installed on your computer is only to allow you to make connection to the Internet.

 

If you do not go to Webmail then your computer will have no trace of anything to do with the email address you want to get rid of. If you are using an email client to access the VM (NTL) email then just delete the email address from the client.

 

As suggested above you can either just ignore everything by not even looking at Webmail or go into the settings and set up a filter to delete all email as it arrives. You can't find the VM (NTL) email program you are looking to delete on your computer because it has never been there.

 

So if you do not go to Webmail then you will never see any of the emails that arrive in your inbox, which by definition, as you have never given anyone that email address, can only be spam which you do not want anyhow. Ignore it. Smiley Indifferent

 

 

 

 

 

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Forum Team (Retired)
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Message 12 of 13 (552 Views)
Helpful Answer
confirmed by mafew5
‎28-08-2015 00:15

Re: how to get rid of my ntl e-mail account

[ Edited ]

Hello mafew5,

 

When someone signs up for the Virgin Media broadband service an account is created and this account includes 1 single mailbox as default. We don't force people to use this mailbox, people are free to use a non Virgin Media email service if they wish. We are unable to delete the mailbox as it has to remain on our system as part of your account but, to reiterate, you don't have to use it. As has been mentioned in this thread you can just ignore the mailbox and never access it or set up a filter so that all emails are automtically deleted.

 

You say that you received an email from us which stated we had given you a new email service - can you post a copy of the email remembering to remove any personal information that may be included?

 

Regards,

Ray Miranda

Help & Support Forum Team


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Forum Team (Retired)
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Registered: ‎16-06-2010
Message 2 of 13 (755 Views)
Helpful Answer
confirmed by mafew5
‎28-08-2015 00:15

Re: how to get rid of my ntl e-mail account

Hi mafew5,

 

We will need to clear DPA before actioning this for you. As we are unable to do this here, can I ask you to contact our Technical Support team on 151 from a Virgin Media line (0845 454 1111 from any other line) and one of our agents will look into this for you.

Regards,

John O

Help & Support Forum Team


If someone's helped you out say thanks by clicking on the Kudos Star. If someone's solved your problem, why not mark their message as an Accepted Solution? You can also help other users find useful posts by Tagging them with keywords.

If you are new to the forum, please remember to search the forum before posting your question.
Superfast
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Registered: ‎22-02-2010
Message 3 of 13 (752 Views)
Helpful Answer
confirmed by mafew5
‎28-08-2015 00:15

Re: how to get rid of my ntl e-mail account


mafew5 wrote:

I already have an e-mail account with someone else and do NOT want this e-mail account,It was installed without prior knowledge and I do not use it except to just DELETE the messages,PLEASE can someone help me to disable this account....

mafew5


The simplest way until Technical Services are able to delete the account is just to not log into Webmail, then you will never even see the messages.

 

 

Tuning in
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Registered: ‎13-05-2011
Message 4 of 13 (712 Views)

Re: how to get rid of my ntl e-mail account

Hi Donford,the only trouble with that.....is that I accumalate thousands of e-mails and have to get rid of more if I do not do it daily,which in the long run is not a solution to my problem,but thank you anyway for your input..........

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Hero
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Message 5 of 13 (720 Views)
Helpful Answer
confirmed by mafew5
‎28-08-2015 00:15

Re: how to get rid of my ntl e-mail account

 


mafew5 wrote:

Hi Donford,the only trouble with that.....is that I accumalate thousands of e-mails and have to get rid of more if I do not do it daily,which in the long run is not a solution to my problem,but thank you anyway for your input..........


 

eh? Just cut loose. You don't have to delete anything, just close the door and walk away, so to speak.

 

If it really preys on your mind, the thought of all those emails building up, just set up a filter to delete everything that arrives.

_____________________________________________________________________
if you just want to say thanks > click 'kudos' +☆ Smiley Happy
if this has also helped answer your question > click 'helpful answer' also
Tuning in
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Registered: ‎13-05-2011
Message 6 of 13 (707 Views)

Re: how to get rid of my ntl e-mail account

Hi john O,  I contacted YOUR Technical Support TEAM and got told that if I wanted to get rid of my e-mail account I would have to get rid of my NTL account altogether.....if I can have an e-mail account put on my computer without MY consent and I do NOT want it....and cannot get rid....then whose computer am I using....it should be MY choice and not Virgin`s,I appologise for this as I am fuming....surely if you put it on...then you can take it off.........

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Hero
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Message 7 of 13 (716 Views)
Helpful Answer
confirmed by mafew5
‎28-08-2015 00:15

Re: how to get rid of my ntl e-mail account

No body has put an email account on your computer.

The email account exists, it is an integral part of the VM package.

But you do not have to use it, or look at it, or even let it touch your computer in any way at all.

What is the actual issue - what is troubling you?

_____________________________________________________________________
if you just want to say thanks > click 'kudos' +☆ Smiley Happy
if this has also helped answer your question > click 'helpful answer' also
Tuning in
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Registered: ‎13-05-2011
Message 8 of 13 (698 Views)

Re: how to get rid of my ntl e-mail account

Hello slated,I have been a member of NTL long before it became Virgin,and I have been with this company for a long,long time WITHOUT the E-Mail service so it is not an integral part of the package....as it is on my computer it does and is "touching it"as you say....all I wanted was for the account to be removed,it is taking up space on my computer and as the owner of my computer,I have a right to remove anything I want removed...

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Hero
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Message 9 of 13 (707 Views)
Helpful Answer
confirmed by mafew5
‎28-08-2015 00:15

Re: how to get rid of my ntl e-mail account

help me understand this one - how is this email account 'on your computer'?

 

An email account is something which exists outside of your computer. It is hosted on the email servers of the service provider.

 

At your choice, you can install and configure software such as Outlook, on your computer, for the purpose of accessing and interacting with the email account - your choice. And of course you can choose not to.

 

What is it that you believe has been forcibly installed on your computer against your wishes?

_____________________________________________________________________
if you just want to say thanks > click 'kudos' +☆ Smiley Happy
if this has also helped answer your question > click 'helpful answer' also
Tuning in
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Registered: ‎13-05-2011
Message 10 of 13 (695 Views)

Re: how to get rid of my ntl e-mail account

Hi slated,Like the E-Mail service I already have I can go to my control panel and UNINSTALL it....with Virgin E-Mail I cannot uninstall it,Virgin sent me an e-mail to say that they have given me a new e-mail service,I didn`t have an e-mail service from Virgin,but in their infinite wisdom NOW I do,so it is virgin that put it on my computer with all the other virgin stuff that is on it,and as I do NOT know which is which I myself cannot uninstall the e-mail part,and I thought that someone out there in the big wide world could be of some help to me.........I will admit to trying for as long as I have had the virgin e-mail account to trying for that long to get rid of it and I cannot without help........

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