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Registered: ‎08-05-2013
Message 1 of 7 (1,935 Views)

email set up on samsung galaxy 4

hi can someone please help i cannot set up my ntlworld email on my phone i had no trouble setting up my yahoo account but every senario i try with the ntl account it comes up cannot be verified???

thanks

mark

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Message 2 of 7 (1,927 Views)
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confirmed by Jen_A (Forum Team)

Re: email set up on samsung galaxy 4

I assume the software is similar to the Samsung galaxy tab 2 in which case:

 

Click on the email app and select add account, manual setup.

 

 

The outgoing settings are smtp.virginmedia.com, security type SSL and port 465 with a tick in Require sign-in

 

 The incoming settings are IMAP server: imap.virginmedia.com Security type SSL Port 993.  Leave imap path prefix blank

 

Make sure you use your full ntlworld email address as the user name including the @ntlworld.com bit.

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Graham
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Superuser
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Registered: ‎22-02-2010
Message 2 of 7 (1,928 Views)
Helpful Answer
confirmed by Jen_A (Forum Team)

Re: email set up on samsung galaxy 4

I assume the software is similar to the Samsung galaxy tab 2 in which case:

 

Click on the email app and select add account, manual setup.

 

 

The outgoing settings are smtp.virginmedia.com, security type SSL and port 465 with a tick in Require sign-in

 

 The incoming settings are IMAP server: imap.virginmedia.com Security type SSL Port 993.  Leave imap path prefix blank

 

Make sure you use your full ntlworld email address as the user name including the @ntlworld.com bit.

_________________________________________________________
Graham
I am a VM customer. There are no guarantees that my advice will work. To say thanks click the kudos thumb. If I have solved your problem please click the helpful answer button.
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Message 3 of 7 (1,892 Views)

Re: email set up on samsung galaxy 4

no comes up authentication failed when going through the incoming settings

thanks

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Message 4 of 7 (1,889 Views)

Re: email set up on samsung galaxy 4

[ Edited ]

happybloke wrote:

no comes up authentication failed when going through the incoming settings

thanks


Have you selected the manual settings options?  Try putting the phone in offline (Flight) mode and then try.

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Graham
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Registered: ‎13-05-2013
Message 5 of 7 (1,851 Views)

Re: email set up on samsung galaxy 4

Hello happybloke, 

 

The information Graham_A has provided should indeed get the mails working for you, I notice that you said you get the failed authentication message on recieving mails. This may be a setting in your ntlworld account that will need changing. 

 

Please log into your webmail on virginmedia.com, then go to settings (top right of the page), from here click on "Forwarding and POP/IMAP" link in the middle of the page, and ensure that IMAP is enabled. 

 

Then complete the process that Graham_A has described. 

 

 

Let me know how this goes for you 

 

Huw

 

 


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Message 6 of 7 (1,840 Views)

Re: email set up on samsung galaxy 4

hi, thanks for help guys. did all of above checked email settings and that is correct then put phone in flight mode and tried to set up manually but still keeps coming up failed on incoming settings - cant even ghet to the outgoing settings yet?

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Message 7 of 7 (1,824 Views)

Re: email set up on samsung galaxy 4

Hello again, 

 

sorry the issue is still not resolved, got some further bits of info for you. 

 

Log into myvirginmedia and change your password, this will resync the details with the servers (you can change it back again if your email password is secure) try this. 

 

I use a Iphone, and a ntlworld account, now how this works is beyond me, but I am using the settings for ntlworld, but in my outgoing mail server I deleted my email address and password, but left the port in place. And was able to send mail - worth giving a go if resetting your password does not work

 

 

Let me know

 

Huw


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