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Registered: ‎30-06-2010
Message 1 of 7 (5,330 Views)

blue light of netgear router is off?

plz kindly reply my netgear router is work with wired , but since this morning my wirless light is not on , normal days i seen its dark blue glow, i rang service centre, they said its new software updated , will be fine later, i unplug all and wait 1 minutes and reconnected but  still no wirless light and no wirelss connection i used eathernt wired, plz can u help from where i download new software? upgrade my netgear n router software, i rang netgear telephone suport after 15 minute waiting they said we cant help u ,rang vm. plz help.......thanks

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Superuser
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Registered: ‎08-06-2010
Message 4 of 7 (5,316 Views)
Helpful Answer
confirmed by atiq

Re: blue light of netgear router is off?

hiya  atiq 

 

well if the light is still off after doing the factory restore, then can only surmise the router is at fault, and would to be replaced. 2 way to achieve this 

 

1. call up virgin media tech support via 150 or 0845 454 1111 (if you call them please let us know)

2. wait for a forum admin to arrange the replacement, this can be anything from 1-3 day wait. 

 

dont bump this posting since that just takes longer to get looked at. 

 

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Superuser
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Registered: ‎08-06-2010
Message 2 of 7 (5,327 Views)

Re: blue light of netgear router is off?

hiya atiq 

 

could be a issue with a firmware update, but these are only done once you log into the router.. 

best idea would be to reset the router, to do this on the rear of the router next to the power cable says factory restore, if you put a pin/paperclip etc into this hole for 10 seconds this will reset the router back to factory settings and the name of your wireless connection will revert back to Netgear with no wireless security. 

 

if this works, just re-run the cd to create a new wireless name/password.

 

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Registered: ‎30-06-2010
Message 3 of 7 (5,322 Views)

Re: blue light of netgear router is off?

thanks i done, i reset my netgear n, to factory setting as u instructed, insert arrow pin ,all lights goes off, ,than unplug all and plugin all, after one by one all lights are on accept blue lights, are not on yet any more trick plz . i need wirlessly connected ,thanks

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Superuser
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Registered: ‎08-06-2010
Message 4 of 7 (5,317 Views)
Helpful Answer
confirmed by atiq

Re: blue light of netgear router is off?

hiya  atiq 

 

well if the light is still off after doing the factory restore, then can only surmise the router is at fault, and would to be replaced. 2 way to achieve this 

 

1. call up virgin media tech support via 150 or 0845 454 1111 (if you call them please let us know)

2. wait for a forum admin to arrange the replacement, this can be anything from 1-3 day wait. 

 

dont bump this posting since that just takes longer to get looked at. 

 

----------------------------------------------------------
If someone's helped you out say thanks by clicking on the Kudos Star. If someone's solved your problem, why not mark their message as an Accepted Solution
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Registered: ‎30-06-2010
Message 5 of 7 (5,299 Views)

Re: blue light of netgear router is off?

thanks i wait plz arrange , do i write my address, and account and home tele phone here, is this safe or i send message to you plz arrange nergear n replacements thanks

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Forum Team (Retired)
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Registered: ‎16-03-2010
Message 6 of 7 (5,268 Views)

Re: blue light of netgear router is off?

Hi atiq,

 

I have sent you a PM regarding this issue.

Regards,

Lee Grant

Help & Support Forum Team


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Registered: ‎30-06-2010
Message 7 of 7 (5,234 Views)

Re: blue light of netgear router is off?

thanks all sort it out..

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