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On our wavelength
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Registered: ‎26-07-2011
Message 1 of 12 (12,488 Views)

Xbox One High Packet loss/Latency + General high packet loss/latency.

Here is my graph: 

http://www.thinkbroadband.com/ping/share/b86b36d013380a252cc7a3e9e5fefb94.html
Super hub currently in Modem Mode, tried multiple solutions with no good outcome. Thanks!

UP:

US-1 US-2 US-3 US-4 Channel Type 2.0 2.0 N/A N/A Channel ID 17 19 N/A N/A Frequency (Hz) 46200000 Hz 32600000 Hz N/A N/A Ranging Status Success Success N/A N/A Modulation QAM16 QAM16 N/A N/A Symbol Rate (Sym/sec) 5120000 5120000 N/A N/A Mini-Slot Size 128 128 N/A N/A Power Level (dBmV) 49.0 dBmV 48.5 dBmV N/A N/A T1 Timeouts 0 0 N/A N/A T2 Timeouts 0 0 N/A N/A T3 Timeouts 0 0 N/A N/A T4 Timeouts 0 0 N/A N/A

 

DOWN:

DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8 Frequency (Hz) 314750000 Hz 266750000 Hz 274750000 Hz 282750000 Hz 290750000 Hz 298750000 Hz 306750000 Hz 322750000 Hz Lock Status(QAM Lock/FEC Sync/MPEG Lock) Locked Locked Locked Locked Locked Locked Locked Locked Channel ID 104 98 99 100 101 102 103 105 Modulation QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 Symbol Rate (Msym/sec) 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 Interleave Depth I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 Power Level (dBmV) -3.8 dBmV -4.2 dBmV -4.2 dBmV -4.4 dBmV -4.5 dBmV -3.4 dBmV -3.5 dBmV -3.9 dBmV RxMER (dB) 41.4 dB 41.3 dB 41.4 dB 41.4 dB 41.4 dB 41.4 dB 41.4 dB

41.4 dB

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Alessandro Volta
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Registered: ‎25-07-2011
Message 2 of 12 (12,506 Views)
Helpful Answer
confirmed by Granticus

Re: Xbox One High Packet loss/Latency + General high packet loss/latency.

Are you using the xbone built-in checker?

if so it tests to a USA server so will report high latency
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Alessandro Volta
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Registered: ‎25-07-2011
Message 2 of 12 (12,507 Views)
Helpful Answer
confirmed by Granticus

Re: Xbox One High Packet loss/Latency + General high packet loss/latency.

Are you using the xbone built-in checker?

if so it tests to a USA server so will report high latency
*****
If you think my answer has helped - please provide me with a Kudos rating and mark as Helpful Answer!!
I do not work for Virgin Media - all opinions expressed are of my own and all answers are provided from my own and past experiences.
Office 365, Dynamics CRM and Cloud Computing Jedi
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On our wavelength
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Registered: ‎26-07-2011
Message 3 of 12 (12,474 Views)

Re: Xbox One High Packet loss/Latency + General high packet loss/latency.

Yeah, I read about that! but 15-27% packet loss? I tried it on my brothers internet down the road (BT) and with zero port-forwarding etc it had 0% Packet loss! Are you able to tell me how my graphs are etc? 

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On our wavelength
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Registered: ‎26-07-2011
Message 4 of 12 (12,469 Views)

Re: Xbox One High Packet loss/Latency + General high packet loss/latency.

Even on my PC I try playing games and my ping is in the 90's whilst everyone elses is in the 20's!

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Alessandro Volta
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Registered: ‎25-07-2011
Message 5 of 12 (12,450 Views)

Re: Xbox One High Packet loss/Latency + General high packet loss/latency.

Your downstream levels are marginally low
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If you think my answer has helped - please provide me with a Kudos rating and mark as Helpful Answer!!
I do not work for Virgin Media - all opinions expressed are of my own and all answers are provided from my own and past experiences.
Office 365, Dynamics CRM and Cloud Computing Jedi
On our wavelength
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Registered: ‎26-07-2011
Message 6 of 12 (12,447 Views)

Re: Xbox One High Packet loss/Latency + General high packet loss/latency.

Thanks for the reply!

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On our wavelength
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Registered: ‎26-07-2011
Message 7 of 12 (12,405 Views)

Re: Xbox One High Packet loss/Latency + General high packet loss/latency.

anyone know how i go about sorting packet loss?

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Problem sorter
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Message 8 of 12 (12,384 Views)

Re: Xbox One High Packet loss/Latency + General high packet loss/latency.

Could you try connecting a PC or the XBOne directly into the Super Hub and see if you have the same problems?

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On our wavelength
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Registered: ‎26-07-2011
Message 9 of 12 (12,382 Views)

Re: Xbox One High Packet loss/Latency + General high packet loss/latency.

I gave it a try. No difference! What's kind of weird, is that when my Xbox had a static ip and in the DMZ the download wouldn't go higher than 40mbps (on the Xbox) but when set to automatic, it goes past 100mbps..
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Forum Team
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Registered: ‎20-05-2013
Message 10 of 12 (12,341 Views)

Re: Xbox One High Packet loss/Latency + General high packet loss/latency.

Hi Granticus,

 

Very strange about the IP making a difference to the speed. Have you tried the hub in modem mode connected directly to a single device? This would eliminate anything else on the LAN side making a difference.


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