Problem that really bugs me, is companies having a 3rd party workforce and its all sent to a country who cant even communciate with their customers ? Shows how sad companies are doing this. Ive had no real problem with my broadband (SA1-Swansea).
Im tired of phoning "indians" (very rare i get an english callcentre) and they just fob you off (ok english support used too do that too).
VIRGIN, BRING BACK LOCAL CALL CENTRES! least we can communciate with you (and still ignore us).
PS: At 11:24pm (24/05) it is still lagged on WoW (Nagrand server). All other VM player's in my guild are having the same problem).
One call to Telia (not a British company), I was able to talk to someone that spoke clear English, told me they were aware of the issue and that they were actively trying to resolve it... In comparison, the VM counterpart told me to turn my modem off then back on, then proceeded to tell me my Lan cable was at fault... despite having access to everything other than Telia. That's right, my Lan cable hates Telia
Have to say that also i am having connection issue's with WoW. Have been having them for the past 2-3 weeks. Starting between 5pm and usually ending around 3am (though a couple of times the game was still 3000ms+ at 4am when i gave up).
The next day its been fine till between 5pm and 6:30pm when it starts all over again, yet some days no problems at all. That was untill sunday 24th, when i logged in at just after 11am and found i was completly latencied out (4500ms+) and it has not changed a dickie bird right through till now (25th and 6:40am).
Now alot of people have the same issue and i have defended VM because i did not think it was a VM fault, however, i am now starting to wonder because some people are having connection problems with other online games that they play as well from what i am reading. God i hope not, as then i would have to appologize to blizard when it was indeed a VM problem.
Same problems everyone else is describing - Wow is unplayable for me, and I am on trial in a guild. No other VM customers in the raid, so yeah "sorry its lag" really doesn't cut it when I can't perform.
All other VM customers I know in the game are having the same problem.
Please update us on what is being done about this?
I seem to remember this started occuring before the Cataclysm expansion when there was a lot of patching going on. Is it a conicidence that we're getting these problems when we're expecting an imminent patch with 4.1 about to hit? I've not seen anything on the WoW background downloader but I wondering has something changed behind the scenes.
Another possibility is with the amount of weekend bank holiday traffic, peer to peer traffic has taken a hit in Virgin's traffic management system.
Please oh please don't let this go on for weeks like last time.