01-10-2010 15:56 - edited 01-10-2010 16:23
Hi VM folks
Just upgraded to 50mb today, all went well, engineer arrived on time, good speeds obtained through wired connection. Engineer helped me connect the wireless pc, and all worked fine. For 2 minutes. The wireless connection status stays on "authenticating" for about 2 minutes then cuts out. Then it reconnects but only for a further two minutes. I spotted the phrase "absent key" flash up next to the encryption type which reads AES.
Edit to add, the wireless laptop is a Dell running XP.
on 01-10-2010 17:03
try restarting your wireless router -
also remove your wireless hotspot info from the wireless connection lists and try connecting again.
on 01-10-2010 17:31
Thanks for the suggestion - I have tried both of these, but it still remains as authenticating. Next to the encryption type the words "key absent" flashed up in red. After authenticating for 2 minutes it loses the signal and then reconnects.
on 01-10-2010 18:16
changing the following registry key might resolve this problem
on 01-10-2010 18:44
you can jump straight to the Network Connections panel by clicking Start -> Run and typing in ncpa.cpl . Hit <Enter> and you'll open the Network Connections window. right click on your wireless connection, choose properties -> wireless neworks and where it has your wireless network connection click it once, and remove choose yes. press ok/ok..
then try and connect to your wireless connection it will ask for the wpa key/wireless password enter it, and see what happens.
on 02-10-2010 15:41
Hi Paultechy. Thanks for your suggestion. Windows is not controlling my network connection, I am using the Dell Wireless WLAN Card Utility. However I tried removing the connection and connecting again but no change - authenticating for two minutes then drops the connection.
on 02-10-2010 15:42
Thanks violawang for your suggestion. I have added this line to the registry as suggested, rebooted the machine but still no difference.
on 03-10-2010 00:02
I can't think of anything else atm-
make sure you have the latest drivers installed for your modem
as well as latst firmware if any.
on 04-10-2010 22:49
best idea is to let windows control it, to do this goto the same box, where it has wireless networks and tick the box to let windows control wireless connections, and then try and connect.