I have a VMDG280 router on the 20Mb/s plan for students. Everything seems to work ok (laptops, phones etc...) apart from the PS3. I have not been able to access online gameplay on the game FIFA 11. Ive tried port forwarding... didnt work, DMZing the PS3... didnt work. EA say my connection seems to time out when I did a UO trace, in fact this is what they said:
Thank you for contacting Electronic Arts.
I have looked over the UO trace that you did for us and I see a lot of unknown hosts in your list, which means that you didn't connect to them, which means that your possibly timing out when you are trying to connect to the servers. There is also a case that one of your pings is over 1200 ms. If you have the router as a DMZ, you may need to contact the ISP provider and make sure they are allowing the ports and or making sure that your router is in a proper DMZ state. You can also find the ports for the game in the back of the manual.
help needed now please. I recently upgraded 10meg to 20 meg as i have 2 xboxes running at the same time mostly and it was becoming very laggy. Next problem that although speed is supposed to be 20 its usally around 4meg. So i ring virgin and they tell me i have spyware thats why its slow. I did all that could be done on that. Next day still the same,ring them back and they still tell me its something my end??? but no help! Not to mention with this new n series you cant have 2 xboxes nat open now my sons is strict. Next problem is its now disconecting itself 3 maybe 4 times a day and i'm tired of asking them to sort it out when i should be just sent out someone who knows what they are doing. Please someone help as its driving us madddddddddddddddddddddddddd
We're sorry to hear of the issues you're experiencing with the hub.
We are aware of some issues with multiple xboxes connecting through the Virgin Hub at present and we are working with netgear towards a resolution for this.
With regards to the intermittent connection, can you advise if the connection only drops wirelessly or also on a wired connection? If the former, can you confirm if you have tried altering the wireless broadcast channel?
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Has anything been done to fix the issues with multiple xboxs connecting to the router, or do you have any suggestions as to how we would go about fixing this?
I'm a student running the 20mb "student" internet, & specifically said in store when we were shopping around for broadband that we would have several laptops & multiple xbox 360s running simultaneously - obviously if we cant do this (and were given no prior warning that this may be an issue), we are going to be incredibly hacked off.
Thanks in advance for any suggestions you may have,
I just spent a fruitless 20 minutes on the phone to the technical support first being told it was my PC (it isn't) then being told it's my browser (it isn't) and then saying it must be the frequency and that was the only thing they could do at their end.
So who the hell do I speak to to try and get the hub replaced? I don't even want to try and connect my Xbox at the moment since it is struggling enough just having to PC's connected with a few tabs open.