I'll give you a clue. You are on a 30Mb's downstream package.
__________________________________________________________________________________________________________________________________________________________________________________________________________________ Please note: I have no connection with Virgin Media. All posts are my own opinion only.
As you are receiving the full 30mb when on a wired connection I would recommend checking a few things regarding your wireless (as well as ensuring your wireless adapter is 'N' rated).
Wireless signal issues can be difficult to diagnose via the forums but I will try and cover everything here. The first thing to consider is the build of the house, Is your house an old build with thick interior walls? This can significantly reduce the signal passing through them.The second is the location of the router in relation to other electrical devices. Is the router positioned near any TV's, Set Top Boxes, cordless phones etc, or does the path between the router and device cross any of these. Again these can sometimes affect the strength of the signal.A good option in trying to resolve these issues is to change the broadcast channel from within the config pages. To do this enter 192.168.0.1 into your browser (username = admin, password = changeme). Channels 1,6 and 11 are the 3 channels that do not overlap but if you download a program called inSIDDer it will tell you what is the least used channel in your area.
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I have not download the program yet but one thing I have noticed is that when the whole virgin set up was installed they placed the router behide my telly and next to the cordless phone as the engineer said it would need to be close so everything can hook up to it.
Surely if this is know to cause a issue with wireless signal why did they suggest it and then after installed it there?
think you'll find its down to local high uttilisation issue (overused network)
some of us in plymouth are suffering more than others im lucky if i get anywhere near 10mb at anytime and from 5pm till 2/3 am im lucky if i can do anything at all due to speeds being sub 1mb
according to vm when i joined in november last year there was only 57 people on the 30 mb network from day one its had slow speeds but rather than fix it they are still selling it without telling the customer of the problem and as of yesterday there was 75 people on the network this is causing overuse apparently and resulting in very poor speeds. thats pretty bad when you think about it there cables cant handle more than 50 people at a time what a joke