on 05-03-2012 18:35
on 05-03-2012 19:35
Same here! Even Virgin's home page isn't loading right, with images with red cross in top left side corner.
on 09-03-2012 09:39
Which router is it that you are using? Sometimes the settings of the router can cause this.
Usually down to a built-in firewall.
on 03-06-2012 22:13
The router is a Cisco Linksys E2500. I've tried disabling the firewall protection but it made no difference.
I'm still finding websites that don't load properly, including this one.
What I don't understand is that this issue started long after I starting using this router and none of the settings have been changed.
Any other ideas?
on 03-06-2012 22:17
Try disconnecting the router and connect directly to the modem remember to reboot the modem and if everything works you know that it is the router at fault, as the Linksys is not supported by Virgin Media this is one of the first things you would be asked to do to diagnose the issue.
on 04-06-2012 16:59
Thanks for responding but I have already tried this and it makes no difference.
I'm struggling to understand how I can get Virgin to do anything about it - when I contacted them on the fault line they just blame the website owner and that's that!
The fact that my internet access went down at some point on 7 of the last 8 weekends makes me think they've got bigger issues to deal with, and once they sorted that out hopefully we'll be able to access all websites without having to make changes to my proxy setttings.
on 07-06-2012 10:14
I have checked your network segment and can't see any apparent issues that could be causing the issues you describe.
If you have not done so already can you please try a factory reset of the modem.
Can you also provide ping and traceroute results to any of the sites that your having issues with, both with and without the proxy settings applied.
on 22-09-2012 18:17
Finally after nearly a year of regularly losing access to the internet and having this issue with the fantasy football website, I got Virgin to recognise that the problem is with their equipment and not mine. I've been given a new superhub, installed it today and can now access the website.
Unfortunately I don't have my laptop at the moment because, having been told on numerous occasions that it was the issue, I've taken it back to the store to get them to fix it. Now I'm expecting them to contact me to say there's nothing wrong with it - which is almost certainly correct.
I'm happy that I appear to have a solution to the problem but not particularly enamoured with the fact that I've spent several hours on the phone to the helpdesk at Virgin over the last 12 months and on each occasion until last weekend, they've failed to do some simple checks to diagnose the issue. All they've done is push the blame back. I'm really not impressed!