on 28-11-2011 14:17
Does the light on the remote come on when the volume button is pressed?
It may simply need re-programming to your TV, got to Help and find the instructions for setting the volume for your TV.
on 28-11-2011 16:26
When I press the volume button the light goes green all the other buttons go red, I have tried to reprogramme it but it does not seem to work I have used the code for the TV and the 0010 code. We are connected by HDMI cable so cannot use the 0 0 0 code.
on 28-11-2011 18:21
Can you please confirm the following:
Have the volume buttons ever worked?
Have you changed the batteries recently?
What remote control do you have from this list? Virgin Media Remote Control Codes
on 29-11-2011 13:50
Sorry to have wasted your time but after a week of the volume button not working at all, today it seems to have fixed itself and seems to work again.
Thank you for your help and again sorry for wasting your time.