Widely available on the web are articles that Virgin have admitted that 'problems'.
But VM stands by its claim that the Netgear hardware inside the Superhub is sound, but that it is “actively investigating reports of reduced performance under some configurations” and is testing possible solutions.
“… we expect to resolve the issue by a firmware update which will be automatically pushed out to SuperHub users as soon as a fix has been confirmed,”
So what alternatives are Virginmedia looking at to resolve this. New modem (without router), or a firmware update.
I had a new Virgin installation today (8 Mar 2011), and the performance of any device connected by ethernet cable to the hub is superfast - more or less 30mbps download/14ms ping, according to speedtest.net.... so their broadband network is working alright. But the wireless network .... unusable! Looking at various internet fora, it is clear that this problem is quite well known by now...
So I just spent 30 mins on the phone with a Virgin tech person (in India naturally;-) and she did actually give me a working fix:
1. log into the hub on a wired computer i.e. one connected via ethernet cable to the hub OR log in from your normal computer on wireless, if you can stand the pain
2. go to advanced settings
3. go to 'services' tab on the left menu
4. turn off 'firewall' and 'IPsec passthrough', apply and reboot the hub
5. log back into the network on a computer connected via wireless and start surfing.
The performance difference I got was about 8mbps before, and 22mbps after. The main thing was a massive improvement in latency - before a page was taking 10 sec to come up, after, maybe 0.5 sec. The tech operator said that Virgin engineers have said a firmware fix will be available within a week.
Both the above fixes solve the initial speed problem new SuperHub users have.
I'm simply amazed that the tech who installed my SuperHub had no idea about these problems - I only founf out via Googling.
But disabling the firewall and flodd detection does not fix the underlying firmware that causes the modem to lock up intermittently.
As Virgin say - they are working on a beta version of the firmware, but why was this not picked up on trials of the hardware? It's unbelieveable that a 'Network' company with huge resources has failed it's customers yet again.
ive not had issues with mine since the 22nd feb, i dont use wireless tho and i had been on the forum before install so new about ip flood, tho today the firmware locked me out the web interface and had to reboot to get it talking to me.
As well as reducing dropouts of wireless dramatically by connecting my old wireless router to the superhub this has also doubled the upload speed using speedtest and increase the download speed from 10ish to 15mb.
Sorry VM its not my 5 laptops at fault its your superhub.