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On our wavelength
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Registered: ‎19-05-2012
Message 1 of 5 (4,705 Views)

Virgin Media Live Chat disappeared?

Hi,

Used to be a "chat" option in the help secton of Virgin Media website. Now no matter what help category I choose, there is only phone in the "contact us" section and in some cases email as well, but no "chat". What happened to the chat option? Why is it gone? What are the live chat opening hours? I would like to chat with a Virgin Media staff about a tricky broadband fault.

Thanks 

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On our wavelength
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Registered: ‎19-05-2012
Message 2 of 5 (4,686 Views)

Re: Virgin Media Live Chat disappeared?

Anybody please?
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On our wavelength
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Registered: ‎19-05-2012
Message 3 of 5 (4,657 Views)

Re: Virgin Media Live Chat disappeared?

Is there anybody who recently used VM Live Chat to talk to a member of VM staff? If yes, how did you do? I still cannot find the the chat button/link anywhere...
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Forum Team
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Registered: ‎23-11-2011
Message 4 of 5 (4,630 Views)

Re: Virgin Media Live Chat disappeared?

Hi StNeots197,

 

I believe the live chat option on the contact us page is only available to Virgins National customers. If you have you recently moved from a National area over to cable this may explain why this option is no longer available.

Ralph_R
Forum Team

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On our wavelength
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Registered: ‎19-05-2012
Message 5 of 5 (4,607 Views)

Re: Virgin Media Live Chat disappeared?

Yes, thank you, you solved the mistery! I chosen "National" this time, and the chat option is there.

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