Forum Team (Retired)
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Registered: ‎16-11-2011
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Virgin Media Email Settings

[ Edited ]

Hi all,


Having difficulties setting up your Virgin email address on your handset?


Firstly, remove and re-add the email account on your handset. Have a look at the settings below if you're having an issue sending or receiving email through your virgin email account.


If you're using the IMAP settings for the incoming server settings, please make sure this is enabled in your Virgin webmail settings..


You'll also need to make sure that you can access the internet on the phone as you need an active internet connection to check your emails.


If you need advice on how to put these settings into your handset, we've got user guides available for the phones we sell here, or you can look on the manufacturer's website for user guides and further support. You can also get the email settings sent to your device here.


There's also a wealth of articles here to help you with any email issues. If you're still having difficulties please post in the Email section of our Virgin Media forums and our community will be able to help with this.


For all other email accounts e.g. Gmail, Aol, Hotmail etc please contact the email provider for their individual settings.


Many thanks.

Krystal Evans
Mobile Help & Support Forum Team