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On our wavelength
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Registered: ‎17-05-2011
Message 1 of 256 (2,969 Views)

Update on series link failure please??

I did ask elsewhere, but thought this might get more attention?

 

Is it being very pro-actively investigated as we speak, do you know what is wrong, do you have an ETA for a fix?

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Forum Team (Retired)
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Registered: ‎25-03-2010
Message 2 of 256 (2,955 Views)

Re: Update on series link failure please??

Hi AdamH,

 

This is being actively investigated and ha been raised as a high priority fault as soon as we have an update I will post on here.

 

Thanks

Cheryl


Cheryl_L
Help & Support Forum Team


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On our wavelength
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Registered: ‎17-05-2011
Message 3 of 256 (2,949 Views)

Re: Update on series link failure please??

Thanks Cheryl. Communication is a good thing. Smiley Happy Please keep us updated.
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Forum Team (Retired)
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Message 4 of 256 (2,905 Views)

Re: Update on series link failure please??

Hi AdamH,

 

I am currently looking at the ticket for this fault and it is requesting that we get a customer to do a force connection on the box.

 

Would it be possible for you to try this for me and let me know how you get on so I can feed back to Tips.

 

Home, Help and setting, settings, Network, and connect to the virginmedia network now.

 

Thanks

Cheryl


Cheryl_L
Help & Support Forum Team


If someone's helped you out say thanks by clicking on the Kudos Star. If someone's solved your problem, why not mark their message as a Helpful Answer? You can also help other users find useful posts by Tagging them with keywords.

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On our wavelength
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Registered: ‎17-05-2011
Message 5 of 256 (2,898 Views)

Re: Update on series link failure please??

[ Edited ]

Doing it now.

 

EDIT: Nothing obviously downloaded or loaded went very quick. 

 

EDIT2: Same behaviour second time. 

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Joining in
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Registered: ‎10-06-2011
Message 6 of 256 (2,890 Views)

Re: Update on series link failure please??

[ Edited ]

Hi Cheryl,

 

I have done it too, but the series links are still showing as none scheduled.

 

Edit: like Adam, it did it very quickly and nothing appears to have changed on the EPG

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Joining in
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Registered: ‎09-03-2011
Message 7 of 256 (2,871 Views)

Re: Update on series link failure please??

Just done it, still no upcoming episodes listed.
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Problem sorter
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Registered: ‎30-04-2011
Message 8 of 256 (2,865 Views)

Re: Update on series link failure please??

tried at 18:34, 15 or so seconds of downloading and no percentage counting on the loading phase. pretty much the same as it's been for the last few days, excluding this mornings session.

 

nothing has updated GC & Indexing-wise in system info when i checked 10 minutes ago.

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Forum Team (Retired)
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Registered: ‎25-03-2010
Message 9 of 256 (2,863 Views)

Re: Update on series link failure please??

Hi all,

 

Thanks for this i will feed this back straight away and will update as soon as I get a response.

 

Thanks

Cheryl


Cheryl_L
Help & Support Forum Team


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Superuser
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Registered: ‎11-08-2009
Message 10 of 256 (2,843 Views)

Re: Update on series link failure please??

Also having this problem
**********************************
I work for Virgin Media - but all opinions posted here are my own
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