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Registered: ‎21-10-2010
Message 1 of 13 (875 Views)

Uninstall Virgin Media Security

Can someone please tell me how to uninstall Virgin Media security when I try to uninstall it I get this error message An error (-5001 : 0x80070002) has occurred while running the setup.

 

I notice a lot of other people have asked the same question, is it possible to post the solution on the forum so everyone can see it? If not please can someone send me a PM.

 

Thanks

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Forum Team (Retired)
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Registered: ‎18-03-2010
Message 2 of 13 (834 Views)

Re: Uninstall Virgin Media Security

Hi Magpieman52,

 

I've sent you a PM with some instructions, please follow these and let us know how you get on.

Regards,

Peter Rafferty

Help and Support Forum Team


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Registered: ‎04-12-2010
Message 3 of 13 (755 Views)

Re: Uninstall Virgin Media Security

Hi, I too am having the exact same problem, please can you send me the solution or post it here so that all new google searchers can actually solve the problem instead of waiting for PMs.

 

Why have customers waiting for PMs when we could just get on with it if the answer was posted publicly?

 

Please send the PM soon,

Thanks.

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Message 4 of 13 (731 Views)

Re: Uninstall Virgin Media Security

Hi name,

 

I have sent you a PM with the details of how to resolve this please run the tests  provided within the PM.

 

I have also passed your feedback to one of our supervisors.

 

 

Regards,

James Gilbert

Help & Support Forum Team


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Registered: ‎11-12-2010
Message 5 of 13 (687 Views)

Re: Uninstall Virgin Media Security

Hi,

Can you also send me the PM ? I think VM Security is clashing with my McAfee as McAfee insist that I remove Radial Point which seems to be part of VM Security.

 

Thks

 

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Registered: ‎13-12-2010
Message 6 of 13 (656 Views)

Re: Uninstall Virgin Media Security

Hi

 

I think i have the same problem,i am trying to reinstal vms getting error virgin media\hub\unins000.msg is missing. i have tryed rpguu exe and msicuu2 exe but still cannot remove hub!

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Registered: ‎16-06-2010
Message 7 of 13 (640 Views)

Re: Uninstall Virgin Media Security

Hi PlanetGong,

 

Have you tried to uninstall VMS from the add remove programmes or programme and features page?

Regards,

James Gilbert

Help & Support Forum Team


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Registered: ‎08-05-2011
Message 8 of 13 (338 Views)

Re: Uninstall Virgin Media Security

Hi

 

Did you get a PM showing how to resolve this issue? If so could you please pass it on

 


Thank You

 

Pmreaney

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Registered: ‎08-05-2011
Message 9 of 13 (337 Views)

Re: Uninstall Virgin Media Security

HI

 

I am suffering from the same problem when I attempt to uninstal virgin media Security , could you please send me a PM with details on how to resolve

 

Thank you in advance

 

Pmr

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Message 10 of 13 (320 Views)

Re: Uninstall Virgin Media Security

Hi pmreaney_1961

 

I have sent you a PM

Kind Regards,

Neil D
Help & Support Forum Team



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