I've heard from hundreds of Grindr guys that they are unable to connect to our App when using Wifi provided by Virgin Media. There isn't a email address to contact for support and I am based in the US. Is there a way to speak to an engineer who might know how to get our IP address unblocked from Virgin Media's servers?
Grindr is a application on BlackBerrys and Apple Mobile devices thats immensely popular if that helps you all out.
Its weird that Virgin Active is listed as an ISP on the RIPE database and there is no mention of Virgin Media. I would rather get an email contact from an engineer because customer service number either take forever to get in contact with someone or don't know how to escalate to an engineer. Plus there is usually alot of Back & forth and its easier via email.
Are you able to provide us with IP details of the server customers would connect to when using this app? Also if you're in contact with the affected customers could you ask them to post in this thread so we will be able to provide our network team with examples of some of the connections affected?
Help & Support Forum Team
If someone's helped you out say thanks by clicking on the Kudos Star. If someone's solved your problem, why not mark their message as an Accepted Solution? You can also help other users find useful posts by Tagging them with keywords.
If you are new to the forum, please remember to search the forum before posting your question.
Please can we ask you not to PM the Forum team unless requested to do so by us
I'm also unable to sign on to Grindr though Virgin Media ISP. This has been going on for nearly a week now. Can't see how Virgin Media can choose what websites I can and cannot go on to when it's me who pays the bills! Seriously reconsidering to change ISP's if this is the customer service I am going to start getting from Virgin Media - it best be sorted soon.