Check your service statusCable National
Ask a question
Reply
The Sorcerer’s Apprentice
Posts: 30
Registered: ‎23-09-2012
Helpful Answer

Unable to access Advanced Settings when Super Hub is in Modem mode

I am unable to access Advanced Settings when Super Hub is in Modem mode.

 

Steps to reproduce:

  1. Open Firefox or any browser supported by Super Hub
  2. Go to URL, http://192.168.100.1
  3. Enter Username and Password to login
  4. Click Advanced Settings button located in lower right section of page

NB, only the Sign Out and Super Hub Settings buttons are active, all other buttons on page do nothing.

Superuser
Posts: 13,970
Registered: ‎11-08-2009

Re: Unable to access Advanced Settings when Super Hub is in Modem mode

[ Edited ]

I think that is how it should be. The Advanced Settings and the other options are connected to Router mode, so there isn't anything in there you can change whilst its in Modem mode.

 

If you want the status of the modem then it's via the 'Router Status' button in the top right of the login page when you are logged out

 

SuperHub Settings stays active in Modem mode, as that is where the option to turn it on/off is located

**********************************
I work for Virgin Media - but all opinions posted here are my own
Crafty
Posts: 24
Registered: ‎14-02-2012

Re: Unable to access Advanced Settings when Super Hub is in Modem mode

That seems screwed up to me.  Why do we now have to log out to see the error logs and status information?

 

What exactly was the point of this update?  The user interface made a lot more sense to me before.

Freakishly Helpful
Posts: 1,486
Registered: ‎22-02-2010

Re: Unable to access Advanced Settings when Super Hub is in Modem mode

Youi could look at it another way - why would you log in to the SH when there is nothing that can be viewed or changed routinely?

Crafty
Posts: 24
Registered: ‎14-02-2012

Re: Unable to access Advanced Settings when Super Hub is in Modem mode

[ Edited ]

Or I could look at it as clumsy programming.  Why shouldn't I be able to see that information whether I'm logged in or not?