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Making Waves
Posts: 7
Registered: ‎22-02-2010

Transfer of BT phone number

[ Edited ]

I have the old VIP package (XL broadband, phone & TV) with a VM phone number. I also have a longstanding BT line & number which I would like to move to VM and replace the existing VM number & then I can cancel the BT line. Can this be done?

Forum Team (Retired)
Posts: 989
Registered: ‎14-12-2011

Re: Transfer of BT phone number

Hi Geedee,
This shouldn't be much of an issue. It's known as a 'numberport' which means the number is brought from one company to another.

If you call 150 on your Virgin Landline free of charge & speak to Customer Services they should be able to organise this for you (usually takes about 10 days).

Hope this helps!


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