I posted an email on here 23rd May 2012 and received the following reply:
I have checked your local network segment and I can see that your UBR is suffereing from very high load. If this continues, I will pass this on to our network team for further investigation.
Please accept my apologies for any inconvenience caused.
Help & Support Forum Team
Since then my SuperHub has been upgraded to R3.6 firmware, anyway the speed had improved slight and was a constant 35 - 40mb ish dowen and 7-9mb up (go figure). Anyhow I decided to play a game of Diablo3 and whoa and behold no connection zip and then 750k down and 7mb up.
This now gettinmg beyond a joke as when I am not playing I use the connection as work from home.
Please fix this now or provide me some reason why.
Requested default details follow:
Modem Initialisation Stage Status Downstream Acquisition Locked Primary Frequency 299000000 Hz DHCP Complete TFTP Complete Time Of Day 21:24:58 Security Enabled Counters T1,T2,T3,T4,Sync,Resets 0, 0, 0, 0, 0, 0
Internet Connection IP Address Status WAN IP Address 22.214.171.124 Lease Time Remaining 5 days 02:54:20 Expiry Tue 26 Jun 00:19 Current Network Time Wed 20 Jun 21:24
Downstream Channels Lock Status Channel ID Frequency Modulation Rx Power SNR Pre RS Errors Post RS Errors Locked 98 299000000 Hz QAM256 1.3 dBmV 40.4 dB 1331 0 Locked 97 291000000 Hz QAM256 1.2 dBmV 40.3 dB 1351 0 Locked 101 307000000 Hz QAM256 1.3 dBmV 40.4 dB 1303 0 Locked 102 315000000 Hz QAM256 0.7 dBmV 39.9 dB 1424 0 Locked 103 323000000 Hz QAM256 1.0 dBmV 40.1 dB 947 0 Unlocked Unknown 0 Hz Unknown 0.0 dBmV 0.0 dB Unknown Unknown Unlocked Unknown 0 Hz Unknown 0.0 dBmV 0.0 dB Unknown Unknown Unlocked Unknown 0 Hz Unknown 0.0 dBmV 0.0 dB Unknown Unknown
Seems like you are having alot of Trouble. Please do remember that Virgin on here take 4-6 days to answer posts. You could Dial 150 from your landline and speak to a member of VM there who should be able to look more closely into things for you and maybe send an Engineer out or Pass it onto a Network Engineer.
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