on 20-06-2012 21:32
I posted an email on here 23rd May 2012 and received the following reply:
I have checked your local network segment and I can see that your UBR is suffereing from very high load. If this continues, I will pass this on to our network team for further investigation.
Please accept my apologies for any inconvenience caused.
on 21-06-2012 01:58
Seems like you are having alot of Trouble. Please do remember that Virgin on here take 4-6 days to answer posts. You could Dial 150 from your landline and speak to a member of VM there who should be able to look more closely into things for you and maybe send an Engineer out or Pass it onto a Network Engineer.
on 24-06-2012 14:38
No guarantee should have been offered that the new firmware would have helped with a high utilisation issue.
If you have had any issues since updating the firmware then you will need to post this in the R36 section of the forum as advice will only be given within this section.
The High Utilisation fault has already been reported and passed to out Networks team. The work has been approved and the designs are being put into place to resolve the issue.
The fault reference for this issue is F001989772 with an estimated fix date of 01-July-2012(although this is subject to change)
on 26-06-2012 20:43
Thanks for the update, I am working away from home unitil 9th July, sop hopefully I will notice an improvement.
This fault existed long before the R36 update, so I don't think it would be worth posting this mail in there.
on 11-07-2012 04:52
Right. How do I get R36? I really really want it now.
thahleel_abid, See Announcement on R36 Firmware. http://community.virginmedia.com/t5/Announcements/