I posted an email on here 23rd May 2012 and received the following reply:
I have checked your local network segment and I can see that your UBR is suffereing from very high load. If this continues, I will pass this on to our network team for further investigation.
Please accept my apologies for any inconvenience caused.
Help & Support Forum Team
Since then my SuperHub has been upgraded to R3.6 firmware, anyway the speed had improved slight and was a constant 35 - 40mb ish dowen and 7-9mb up (go figure). Anyhow I decided to play a game of Diablo3 and whoa and behold no connection zip and then 750k down and 7mb up.
This now gettinmg beyond a joke as when I am not playing I use the connection as work from home.
Please fix this now or provide me some reason why.
Requested default details follow:
Modem Initialisation Stage Status Downstream Acquisition Locked Primary Frequency 299000000 Hz DHCP Complete TFTP Complete Time Of Day 21:24:58 Security Enabled Counters T1,T2,T3,T4,Sync,Resets 0, 0, 0, 0, 0, 0
Internet Connection IP Address Status WAN IP Address 126.96.36.199 Lease Time Remaining 5 days 02:54:20 Expiry Tue 26 Jun 00:19 Current Network Time Wed 20 Jun 21:24
Downstream Channels Lock Status Channel ID Frequency Modulation Rx Power SNR Pre RS Errors Post RS Errors Locked 98 299000000 Hz QAM256 1.3 dBmV 40.4 dB 1331 0 Locked 97 291000000 Hz QAM256 1.2 dBmV 40.3 dB 1351 0 Locked 101 307000000 Hz QAM256 1.3 dBmV 40.4 dB 1303 0 Locked 102 315000000 Hz QAM256 0.7 dBmV 39.9 dB 1424 0 Locked 103 323000000 Hz QAM256 1.0 dBmV 40.1 dB 947 0 Unlocked Unknown 0 Hz Unknown 0.0 dBmV 0.0 dB Unknown Unknown Unlocked Unknown 0 Hz Unknown 0.0 dBmV 0.0 dB Unknown Unknown Unlocked Unknown 0 Hz Unknown 0.0 dBmV 0.0 dB Unknown Unknown
Seems like you are having alot of Trouble. Please do remember that Virgin on here take 4-6 days to answer posts. You could Dial 150 from your landline and speak to a member of VM there who should be able to look more closely into things for you and maybe send an Engineer out or Pass it onto a Network Engineer.
I do not work for Virgin Media, I'm just another customer. If someone's helped you out say thanks by clicking on the kudos star. If someone's solved your problem, why not mark their message as a Helpful Answer?