Sorry you are having this fault, I have looked into your account for you to get this resolved, I am going to send you a private message with all the details on how we are going to resolve this fault for you. please refer to your private messages.
Michaela Webster Help and support Forum Team
If someone's helped you out say thanks by clicking on the Kudos Star. If someone's solved your problem, why not mark their message as a Helpful Answer? You can also help other users find useful posts by Tagging them with keywords.
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