on 14-01-2011 22:46
on 15-01-2011 10:04
I have just looked into this for you and the area issue has now been fixed, so if you are still experiencing this issue I will need to book you a technician.
I have booked you our next available appointment for Tuesday 8-12, if this is not convenient please let us know and we will reschedule for you.
on 15-01-2011 11:53
We've been suffering the same thing for months. Plus the so-called 20mb broadband keeps shutting off, requiring the "switch off at wall" reset at least 3 times a day. Not good when you're in the middle of an on-line transaction.
On Monday we lost TV, broadband & telephone. No indication from Virgin as to why etc. Or when all services will be restored. Providing a help telephone number is all good and well if you have a 'phone to contact them with........
I work from home. Anyone know where to send Virgin an invoice for the lost services and for the the lost business incurred due to the totally C**P service provided.
I never though I'd go back to BT , but HERE I COME!!!!!
Oh, and when Virgin sent out their guys to "install" my 20 mb broadband, they didn't know how to do it. I ended up showing them. Virgin, of course, had a installation charge for their expertise.
on 15-01-2011 12:13
I have just looked into this for you and cant see any fault with the phone line, can you confirm this is still happening.
I have looked at the TV service and am not picking up any signal from the box, can you confirm that the box is switched on for me.
In regards to the broadband you would need to post this in our broadband section as we do not deal with broadband.
on 15-01-2011 13:08
I've been having the same issue with my V+ box. It will cut out for a few seconds, the online light will flash and then come back on. Done the similar self-fix attempts as suggested but still getting the problem.
Is there anything else I can try??
on 15-01-2011 13:24
We currently have an issue in your area, can you confirm for me how long this has been happening.
on 15-01-2011 15:02
Did notice that fault on the service status, had no service at all this morning but the intermittent fault has been happening for the last week or so.
Had the issue before that we were losing channels (started @ 101, 102...) but discovered that it was a loose cable @ the junction point and that fixed that issue (checked it again and its not loose).
The box is one of the original TW TVDrive boxes and was installed in March 06, do you think that the box could be failing??
on 15-01-2011 15:47
I have looked into this for you and the issue we have is not with the pictures blanking out and with this ongoing for a while I have booked you our next available appointment for a technician Tuesday 12-4.
If this is not convenient then please let us know and we will reschedule for you.