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Ess
Brainbox
Posts: 147
Registered: ‎16-03-2011
Helpful Answer

Superhub settings problem

is it me or has the default password and username for the superhub setting page changed? because i did  not change the p+u and now i am unable to go into the superhub settings? why is this?

Superuser
Posts: 5,050
Registered: ‎17-10-2010

Re: Superhub settings problem

Shouldn't have, if you didn't change the password maybe someone has hacked into the hub and changed the password. You can do a pinhole reset to restore the default password and when you log into the hub change it.

Ess
Brainbox
Posts: 147
Registered: ‎16-03-2011

Re: Superhub settings problem

i did do restart (with the pin hole)

i think ill have to contact virgin asap.

Superuser
Posts: 5,050
Registered: ‎17-10-2010

Re: Superhub settings problem

Odd did you hold the pin down for over 10 secs.

Have you powered off hub and repowered after 60 sec.

Corrupted firmware? otherwise.

Ess
Brainbox
Posts: 147
Registered: ‎16-03-2011

Re: Superhub settings problem

does that mean ill be needing a new superhub? because my internet seems to be perfect. ill have to wait and turn of the superhub tomorrow if not work then ring them.

Superuser
Posts: 5,050
Registered: ‎17-10-2010

Re: Superhub settings problem

If everything is perfect I wouldn't want a new hub.

VM will probably be able to sort it by upgrading firmware from their end.

Ess
Brainbox
Posts: 147
Registered: ‎16-03-2011

Re: Superhub settings problem

yeah. is there anything to worry about being unable to access the superhub setting pages? meaning private and confidential information wise(passwords/credit card details) ?

Superuser
Posts: 12,076
Registered: ‎20-06-2010

Re: Superhub settings problem

hi again ess,

 

nothing like that is stored on the router it doesnt have the memory and ability to store such important information, i advise only advanced people who know what they are doing to go into the settings, or normal everyday users for stuff that they know about

 

thanks again

_______________________________________________________
Swt4ajp
Virgin Media Superuser

GamesUnited Community, GamesUnited blog
Ess
Brainbox
Posts: 147
Registered: ‎16-03-2011

Re: Superhub settings problem

thats good.

thanks for the help

 

i reset it in the morning and i waited .. and it worked now changed the default password immediately thanks.

Superuser
Posts: 12,076
Registered: ‎20-06-2010

Re: Superhub settings problem

hi glad everything worked out for you

 

thanks

_______________________________________________________
Swt4ajp
Virgin Media Superuser

GamesUnited Community, GamesUnited blog