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Registered: ‎23-09-2011
Message 1 of 10 (336 Views)

Subtitles on BBC iplayer

I have TIVO.  BBC iplayer shows the 'S' but it just keeps saying 'subtitles are off' when I click on it.  I know I am doing nothing wrong as I use the site on my pc.  This time it was episode 6, series 2 of The Paradise.  Can anyone else get the subtitles for this program?

 

 

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Tuning in
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Registered: ‎16-12-2009
Message 2 of 10 (299 Views)
Helpful Answer
confirmed by jayess
‎28-08-2015 00:15

Re: Subtitles on BBC iplayer

I do have the same issue on the majority of the programs available on BBC iPlayer.

 

I think there is a bug in the Tivo app.

 

An engineer is coming on Friday to have a look. I can then produce some hard evidence!

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Well-informed
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Message 7 of 10 (218 Views)
Helpful Answer
confirmed by jayess
‎28-08-2015 00:15

Re: Subtitles on BBC iplayer


Kath_F wrote:

Hi jayess,

 

Can't help noticing from your first post that you are watching these via BBC iPlayer on your PC. Can you just confirm whether this is the case?

 

Thanks,


I'd say the OP is saying that they are familiar with how the iPlayer works and that they don't get any problems when using PC.

____________________________________________________________________________________________________________________ “I work for Virgin but any posts that I make here are solely my personal views and do not necessarily represent the views, strategies or opinions of Virgin Media.”

See where this Helpful Answer was posted

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Tuning in
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Registered: ‎16-12-2009
Message 2 of 10 (300 Views)
Helpful Answer
confirmed by jayess
‎28-08-2015 00:15

Re: Subtitles on BBC iplayer

I do have the same issue on the majority of the programs available on BBC iPlayer.

 

I think there is a bug in the Tivo app.

 

An engineer is coming on Friday to have a look. I can then produce some hard evidence!

On our wavelength
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Registered: ‎23-09-2011
Message 3 of 10 (277 Views)

Re: Subtitles on BBC iplayer

Can you post here what he says/does?  many thanks

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Registered: ‎09-03-2011
Message 4 of 10 (252 Views)

Re: Subtitles on BBC iplayer

Hi Jayess,

 

I'm sorry to hear that the subtitles aren't working on some programmes.  

 

Can you please let me know the names of some of the programmes you're trying to watch with subtitles.  If you could reply with the following information please:

 

1. Name of programme.

2. Does the guide show it supports subtitles?

3. All BBC programmes? BBC 1, BBC2 etc

 

2 or 3 examples would be great but the more examples the better.  

 

Once I have a couple of examples I can check this further for you.

 

Keep in touch.  Smiley Happy

 

 

 


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Registered: ‎23-09-2011
Message 5 of 10 (248 Views)

Re: Subtitles on BBC iplayer

All the shows I am quoting support subtitles

 

1) The Paradise all episodes

2) Homes under the Hammer all episodes

3) Casualty

4) Holby City

 

In fact I am not going to look further because the subtitles won't turn on for anything.  Every time I push the ok button on the 'S' it says subtitles off.  I have tried emailing Virgin but just get a generic answer from someone who obviously hasn't even looked at the problem.  I will be most grateful if you can solve this.

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Message 6 of 10 (225 Views)

Re: Subtitles on BBC iplayer

Hi jayess,

 

Can't help noticing from your first post that you are watching these via BBC iPlayer on your PC. Can you just confirm whether this is the case?

 

Thanks,

Kath_F
Forum Team

Tech fan? Have you read our Digital life blog yet? Check it out



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Well-informed
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Message 7 of 10 (219 Views)
Helpful Answer
confirmed by jayess
‎28-08-2015 00:15

Re: Subtitles on BBC iplayer


Kath_F wrote:

Hi jayess,

 

Can't help noticing from your first post that you are watching these via BBC iPlayer on your PC. Can you just confirm whether this is the case?

 

Thanks,


I'd say the OP is saying that they are familiar with how the iPlayer works and that they don't get any problems when using PC.

____________________________________________________________________________________________________________________ “I work for Virgin but any posts that I make here are solely my personal views and do not necessarily represent the views, strategies or opinions of Virgin Media.”
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Registered: ‎16-11-2012
Message 8 of 10 (192 Views)

Re: Subtitles on BBC iplayer


jayess wrote:

I have TIVO.  BBC iplayer shows the 'S' but it just keeps saying 'subtitles are off' when I click on it.  I know I am doing nothing wrong as I use the site on my pc.  This time it was episode 6, series 2 of The Paradise.  Can anyone else get the subtitles for this program?

 

 


Subtitles should be working again now.  Smiley Happy

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On our wavelength
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Registered: ‎23-09-2011
Message 9 of 10 (181 Views)

Re: Subtitles on BBC iplayer

This is correct.  Couldn't watch from TV so had to resort to PC.  Subtitles now working so thank you to whoever fixed the problem!  Merry Christmas to all!

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Registered: ‎14-05-2013
Message 10 of 10 (167 Views)

Re: Subtitles on BBC iplayer

Hi Jayess,

 

Thank you for updating us Smiley Happy

 

I hope you have a very Merry Christmas aswell.

 

Thanks,
 

Kath_F
Forum Team

Tech fan? Have you read our Digital life blog yet? Check it out



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