If you haven't already done so, please post a new thread detailing your difficulties and we'll look into them for you. Piggy-backing onto an old existing thread makes it more difficult for us to assist you initially, and to keep track of any developments. Individual threads reduce the chances of a post 'slipping through the net'.
Once you have posted a thread for your issue we will aim to get back to you asap with some wait times being upto 5 days. If your fault requires urgent attention then please call and speak to our faults team.
You can reach them on 150 (free) from a Virgin Media land line or alternatively 0845 454 1111 (chargeable) from any other line.