I've recently received and installed the super hub, I used the PSU from the box and ensured all connections were well made. The super hub is running in modem only mode as I use my own wifi equipment throughout the house.
Wired speed tests show a 2Mb/s reduction in throughput on downstream and a 500Kb/s reduction on upstream since the swap.
Ok, I phoned the help desk and got through to the UK team. I explained the issue, to the first line support and was put through to second line. After speaking to someone else in the team I've been told to expect a call back on Monday.
As far as I can tell from my own diagnostics your mac address determines which network you're placed upon, it seems the rate limit is associated with the IP space. I'll post back with any updates, if I get any.
I'm quite confused, surely someone has access to the DHCP servers / service and can delete my lease, you do have my mac address, account information and area information to hand. Even if the lease is provided by the network edge equipment itself this should be possible. Actually you guys should consider putting some sort of management interface on it as I'm sure i'm not the only person who will have this issue. I would imaging that most people whom have there own internal network equipment will just swap the modem over, leaving the existing internal equipment in place.
I've had the same address for nearly a year now, I doubt it'll magically change itself by leaving the kit off for a day, I've been without the incoming line to the house for longer than that in the past.
Here's a question, can I use my own cable modem ? I've got a DOCSIS 2.0 compliant WIC module sitting here that I can stick in a router.