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Registered: ‎30-04-2012
Message 1 of 6 (169 Views)

Slow internet in the evenings.

[ Edited ]
I have slow Internet during last 2 months. The speed is good (10 Mbps) during a day, but goes down to 1-2 Mbps after 6 p.m. - 7 p.m.
Can you let me know why is it slow in the evenings?
I have completed the sections from a previous topic.
Software.
1. My PC and MAC are generally fast.
2. Checked for viruses.
3. Cleared temporary Internet files, cookies and history
4. Removed all programmes from the autostart.
5. I don't have P2P software
Hardware.
1. I have 2 computers in my network.
It is not a hardware or software issue, because the speed is good during a day, but very slow in the evenings.
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Superfast
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Registered: ‎21-02-2012
Message 2 of 6 (139 Views)

Re: Slow internet in the evenings.

Hi elman,

 

Thank you for posting your queries.

 

Firstly, I noticed that you have recently joined this forum, have you also recently subscribed to the national Virgin internet service? If you could please send me your account or telephone number via a private message, I can check your account for you and advise further. As a new subscriber, you may be experiencing erratic speeds due to the initial 10 day training period before your services stabilise out to give you the maximum stable speed and threshold rate.

 

Also, as you say that you only notice that your speeds drop in the evening, you may be experiencing peak time traffic and congestion issues. With you account details to hand, I can check your exchange and look into this further.

 

Many thanks,

 

 


Lucy Paradice

Hope this helps.

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Registered: ‎30-04-2012
Message 3 of 6 (135 Views)

Re: Slow internet in the evenings.

Hi Lucy,

 

I am with Virgin for more than one year. I have sent you a private message with the account details.

 

Thanks,

Elman

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Superfast
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Registered: ‎21-02-2012
Message 4 of 6 (131 Views)

Re: Slow internet in the evenings.

Hi Elman,

 

I have checked your account and see that you connect via fibre optic cable and not adsl.

 

Please direct your queries to the cable modem forum.

 

Apologies for the inconvenience,

 

Regards,

 

Lucy. 


Lucy Paradice

Hope this helps.

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Registered: ‎30-04-2012
Message 5 of 6 (129 Views)

Re: Slow internet in the evenings.

Created another topic in Fibre optic broadband section of the forum.

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Superfast
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Registered: ‎21-02-2012
Message 6 of 6 (126 Views)

Re: Slow internet in the evenings.

Many thanks.

 

Apologies,

 

Lucy


Lucy Paradice

Hope this helps.

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