on 01-11-2010 21:20
As requested in one of the 'BN2' threads, here's my post with my issues and information.
- My broadband is very slow on weekday evenings and weekends. I don't know abou weekday days as I'm at work
- Hostname: cpc1-brig15-2-0-custxxx.3-3.cable.virginmedia.com
- Tracert results:
C:\Documents and Settings\slacks>tracert bbc.co.uk
Tracing route to bbc.co.uk [22.214.171.124]
over a maximum of 30 hops:
1 1 ms 1 ms 2 ms 192.168.1.1
2 21 ms * 25 ms 10.10.140.1
3 * 19 ms 30 ms brig-core-1a-ae1-2566.network.virginmedia.net [126.96.36.199]
4 21 ms 185 ms 57 ms glfd-bb-1a-so-020-0.network.virginmedia.net [188.8.131.52]
5 99 ms 43 ms 94 ms glfd-bb-1b-ae0-0.network.virginmedia.net [184.108.40.206]
6 298 ms 306 ms 74 ms glfd-tmr-1-ae5-0.network.virginmedia.net [220.127.116.11]
7 86 ms * 49 ms redb-ic-1-as0-0.network.virginmedia.net [18.104.22.168]
8 88 ms 25 ms 13 ms 22.214.171.124
9 42 ms 73 ms 26 ms 126.96.36.199
10 13 ms 47 ms 48 ms virtual-vip.thdo.bbc.co.uk [188.8.131.52]
- Modem info:
Downstream SNR : 42.7 dB
Downstream Receive Power Level : 10.2 dBmV
Upstream transmit Power Level : 45.7 dBmV
speedtest.net reports download of 7mb. Upload test is just not working at the moment, but the last time it worked it was extremely slow; something like 0.02mb or something. However, speed at the moment as ascertained by downloading the 2 demos you suggest - 1600kb (*shrug*)
I've been running a continual ping to www.virgin.net and www.bbc.co.uk for the past 2 hours or so; 10% packet loss on both.
Please keep me posted on how this issue progresses.
on 01-11-2010 22:00
you have 2 problems there.
1) your on brig15 and that is known to be over subscribed.
2) your downstream power i to high as this should be below 7dBmV
on 02-11-2010 19:43
Hello - if there are further details I can provide to assist in the resolution of this problem then please let me know. Otherwise, could someone please provide further information as to when this issue will be fixed?
on 05-11-2010 08:47
on 08-11-2010 10:41
We need to take a look at your connection to investigate this but as the last time you accessed these forums was not from your home connection we are unable to locate your account. Therefore I have sent you a PM, can you please reply with the information requested and we will look into this for you.
on 24-11-2010 19:29
I was asked to post back if my broadband performance didn't improve after the resolution of area fault F001432736, which was apparently resolved on Thursday evening last week. Performance was OK over the weekend until Sunday evening when the same symptoms developed, and performance has been extremely shoddy during peak hours since. I've got about 5% - 10% packet loss at the moment, last night it was 20%+
Please can this be looked into.
on 27-11-2010 15:47
I've had a look into this and there is an issue with downstream utilisation in your area, I have raised this with our outage team and I'm currently awaiting a reference.
06-12-2010 15:03 - edited 06-12-2010 15:04
Could you please send me a PM with your Virgin Media account number and VM email address?
I'll then be in a position to provide an update.