on 09-02-2010 10:07
Answered! Go to Answer
on 09-02-2010 17:22 - last edited on 09-02-2010 18:12 by Andy
I am concerned to hear of these issues you have been having and the lack of a reply via email.
Please do send us the telephone number you were called on via email and I will make sure I follow this up. We aim to respond within 24 hours of receiving an email request, or 48 hours at peak times (weekdays).
You can contact us at <removed> and you can find further information on how your number may have been selected at the following web url:
Telephone Operations Director
EDIT: Removed private information
on 09-02-2010 18:15
on 09-02-2010 19:27
on 10-02-2010 12:44
If your number was selected by random generation (not every number is, some are provided by clients) then numbers are selected randomly at the beginning of each project.
These numbers will then be called back over the duration of the project. At the start of each project using random number generation new random numbers are generated, we don't carry numbers over from project to project.
I can confirm that currently we are not conducting any telephone projects for Virgin Media.
In order to respond to your query more fully then please contact us via email using the addresses on the previous posted link. You will need to supply the number you were called on so that we can trace your actual call and can respond to your individual query.
If you have already emailed please let me know date/time and I will follow up to find out why you have had no response - I would expect you to have been contacted within 24 hours over weekdays.
on 10-02-2010 16:09
on 10-02-2010 17:17
Just to confirm that I have received all of your emails, the first of which was sent on 8/2/10 at 15:20.
I am looking into why you have not received a response to date. I can confirm that after you spoke to the interviewer yesterday at 12.30, they flagged your number not to be called again.
It looked like we called you on 6 separate occasions. On the first 5 occasions, different interviewers handled the telephone call and all interviewers thought they had connected to an answerphone. On the 6th occasion you spoke to an interviewer and told them not to call again. They then flagged your number not to be called again and added your number to our Do Not Call database to ensure you would receive no further calls.
Can I just check that on the first 5 occasions the interviewer did reach an answerphone as opposed to being a silent call where an interviewer isn't available and we just hang up?
Please accept my apologies for the slow response to the email communication, I will let you know why there was such a delay when I have information available.
As stated above, I can confirm you will receive no further calls from us.
on 10-02-2010 17:28
on 18-02-2010 14:02
As stated elsewhere I am getting silent calls, but this caller is witholding their number and I can not get ACR because I have a relative who for personal reasons witholds their number. In former times I could give them a number like 1472 so they could get through , but this is no longer available on ACR.
on 18-02-2010 17:21
The number the caller dials is 141, whether you have ACR does not prevent the caller sending their number using 141, the ACR announcement will tell the caller to dial again without blocking their number.