on 27-06-2011 18:26
I have had Virgin telephone since last October. I am registered with TPS and my number is x-directory, but I am still being plagued by unsolicited calls all day long , marketing calls and mostly silent calls from 0800 numbers (I have caller display).
I have read this forum and it seems Virgin's answer is to call 150 and ask for a change to the number but I do not want my number changed. I want Virgin to stop the unsolicited calls.
I would like to know how these companys get my number?
When I was with BT I didn't have any problems like this for years, but as soon as I went to Virgin, it's been an endless problem. Can someone from Virgin please tell me why this is happening and what they are doing to stop it? What measures do Virgin have in place to stop unwanted calls?
Answered! Go to Answer
on 10-07-2011 10:15
The options available to help combat unwatned calls are to register with the TPS, which you already have done. In addition there is a call feature called Anonymous Caller Reject which will stop any calls that with hold their number getting through, however this doesn't always block 100% of calls as some cold callers or sales calls have a way of by passing this. Apart from that the only other solution is to change your number via customer services on 150. I am sorry to hear that you are experiencing ongoing issues with unwanted calls.
on 10-07-2011 11:21
Thank you but you didn't answer my questions.
How have so many companies got hold of my number since I have been with Virgin?
I reiterate, I never had this problem with BT and the problem started almost as soon as I got my phone service with Virgin.
What measures do Virgin have in place to stop unwanted calls?
Can you please check that my number is x-directory please?
on 10-07-2011 12:02
There is a couple of details I cannot confirm via forum so will send you a PM with the details of your account.
I answer to your question regarding how companies have your number, there are many reasons for this :-
* Previous owner of the number may have given it out through web forms, contracts etc.
* Not correctly ticking the right boxes when signing up to either credit agreements, webforms, club memberships etc.
* Or other companies are illegally selling your information - but TPS take care of that.
Unfortunately we can't stop people calling you whether it's sales, cold callers etc, but when can aid you with measure to try and prevent them which I mention in my previous post.
I have sent you a PM with further details to your other questions.
on 10-07-2011 14:24
I have also been plagued by these calls over the years and tried all the various options, including the TPS. In the end, I bought a phone that bars individual numbers. This is the one I bought. http://www.amazon.co.uk/Panasonic-KX-TG8423EB-Colo
I'm sure other makes do something similiar. Look for phones that bar individual incoming numbers. Make sure Caller ID is available in your area, along with ACR and the phone you choose works with Virgin.
on 10-07-2011 16:44
You could also try Trucall which is an electronic secretary which fields every call and even advises that you do not accept cold call and the like just click HERE