We have had the 50MB superfast connection now for a week and a bit. Everytime we switch on the computer for the first 5-10mins the connection does not find ANY server. ALL browser come up with the message SERVER NOT FOUND (or their equivalent).
Called the VirginMedia support line, but they cannlt find anything wrong with either modem, or tech stats in the area.
Has anyone similar issues, and found a solution?
We are using the VirginMedia SUPERHUB (big black modem with blue VirginMedia button on the side).
It is gettng pretty annoying as this is supposed to be the fastest service yet it takes us (FAR!!!!!!) longer to get to e.g. our emails than with a 50kbps modem 15 years ago!
Can you confirm whether you power down your hub when not in use? If so, please try leaving it on for a day or two to see if the problem continues. Because of the nature of the 50Mb connection, it can sometimes take a few minutes to lock on to the relevant signals when first booted up.
David Owen Help & Support Forum Team
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No the hub is never switched off at all. the lights are always on, the virginmedia cable is always connected. the only things that are powered down are our 2 laptops that are connected to it through wire (ethernet) rather than the wireless connection. My laptop is regularly disconnected as I use it in different locations.
Everytime we even walk away from our laptops, and the connection is not used for a time ( not sure what exactly that is but anything about an hour would be accurate I guess), will lead to the SERVER NOT FOUND error when waking up the copmuter and trying to access any web site.
I discovered that the ALLOW THE COMPUTER TO SWITCH OFF THIS DEVICE TO SAVE POWER box was ticked. Did you mean that? I have unticked it and will report back if the problem is solved.
I would find that strange though as on no other network connection does my laptop have the same (or even remotely similar) problem, and it did work properly (ie connected immediately) on our previous connection which was an NTL / Virginmedia business connection.
Are you able to ping any websites during this period? (type ping bbc.co.uk from a Command Prompt window to test this)
Help & Support Forum Team
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