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Registered: ‎10-01-2012
Message 1 of 17 (2,929 Views)

Replacement remote control

Hi 

 

I need a new remote control. I've change the batteries many times but it makes no difference.

 

Thanks!

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Forum Team (Retired)
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Registered: ‎25-03-2010
Message 2 of 17 (2,922 Views)

Re: Replacement remote control

Hi MG46,

Can you please confirm if all the buttons have stopped working or just certain buttons. Also can you please confirm if the receiver light flashes on the box when you press any buttons?

Regards

Regards

Laura_S
Help & Support Forum Team


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Message 3 of 17 (2,915 Views)

Re: Replacement remote control

Hi Laura

 

Some of the buttons work but you have to press extremely hard to get the light to flash on the remote control and then the reciever light flashes. It's been like that for quite some time but it's now almost impossible to use. 

 

Regards

Mark

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Message 4 of 17 (2,905 Views)

Re: Replacement remote control

Hi Mark,

 

Please send me a private message with your address and postcode and I'll send a replacement. 

Kind Regards


Ray_P
Help & Support Forum Team


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Message 5 of 17 (2,876 Views)

Re: Replacement remote control

Thank you for sending me a new remote so quickly – much appreciated!

 

Regards

Mark

 

 

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Registered: ‎02-04-2011
Message 6 of 17 (2,817 Views)

Re: Replacement remote control

Hi

 

My remote control stopped working tonight. Have replaced batteries and checked there are no obstacles or sticky buttons but still dead. Please could you send a replacement?

 

Thank you

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Superfast
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Registered: ‎14-12-2011
Message 7 of 17 (2,811 Views)

Re: Replacement remote control

Hi Snuffyarroder

 

I'm sorry that your having problems with the remote control. Can you confirm is the led on the remote control or set top box coming on when you press a button on the remote? Also, does the set top box respond to the buttons (ch+ ch-) buttons on the front?

 

Thanks

 

James


James Budden
Help & Support Forum Team

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Message 8 of 17 (2,806 Views)

Re: Replacement remote control

Hi James

 

No LED on either remote or box comimg on when remote pressed. Channel +/- working on box.

 

Regards

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Superfast
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Registered: ‎14-12-2011
Message 9 of 17 (2,799 Views)

Re: Replacement remote control

Hi Snuffyarroder

 
I have ordered you a replacement remote control, please allow between 7 and 10 days for it to arrive.
 
 
Thanks
 
 

James Budden
Help & Support Forum Team

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Message 10 of 17 (2,788 Views)

Re: Replacement remote control

Thank you James. Kind regards

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