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Registered: ‎11-10-2012
Message 1 of 5 (2,282 Views)

Remote not working, red light stuck on

I have an ordinary box and i've changed the batteries in the remote but the red light stays on and won't communicate with the tv, the box controls work ok.....any ideas? thanks

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Superuser
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Registered: ‎21-04-2010
Message 2 of 5 (2,279 Views)

Re: Remote not working, red light stuck on

First thing to do is check for any buttons that might have become stuck against the housing on the remote. If they are all free then the remote will need replacing.


Cable customer since 1993. Services: XL TV, Sky Sports & Movies (2xV+), XL Telco, 100Mb BB, Virgin PAYG Mobile

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Registered: ‎11-10-2012
Message 3 of 5 (2,255 Views)

Re: Remote not working, red light stuck on

no stuck buttons, tried them all.

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Message 4 of 5 (2,231 Views)

Re: Remote not working, red light stuck on

still having to use buttons on box, very annoying, can i get a new controller please?

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Superfast
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Registered: ‎21-12-2011
Message 5 of 5 (2,224 Views)

Re: Remote not working, red light stuck on

[ Edited ]

Hello Dinkypanda,

 

I have placed an order for a replacement remote on your account - Please allow 7-10 working days for delivery.


Michael Jones
Help & Support Forum Team