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Registered: ‎02-08-2013
Message 1 of 3 (313 Views)

Red lights stays on remote

Hi, the red light on my remote is staying on and the remote won't work.

I have changed batteries and checked all buttons aren't sticking.

What else can I do?

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Registered: ‎14-05-2013
Message 3 of 3 (298 Views)
Helpful Answer
confirmed by Luzcol
‎28-08-2015 00:15

Re: Red lights stays on remote

Hi Luzcol,

 

It does seem that you will need to have a new remote control. If you give the faults team a call, they will be able to get one sent out for you within 3-5 days Smiley Happy You can reach them on 151 (free) from a Virgin Media land line or alternatively 0845 454 1111 (chargeable) from any other line.

 

Thanks, 

Kath_F
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Registered: ‎02-08-2013
Message 2 of 3 (312 Views)

Re: Red lights stays on remote

I might be wrong but it looks like your remote is packed out.... time to get new one...
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Registered: ‎14-05-2013
Message 3 of 3 (299 Views)
Helpful Answer
confirmed by Luzcol
‎28-08-2015 00:15

Re: Red lights stays on remote

Hi Luzcol,

 

It does seem that you will need to have a new remote control. If you give the faults team a call, they will be able to get one sent out for you within 3-5 days Smiley Happy You can reach them on 151 (free) from a Virgin Media land line or alternatively 0845 454 1111 (chargeable) from any other line.

 

Thanks, 

Kath_F
Forum Team

Tech fan? Have you read our Digital life blog yet? Check it out