on 13-10-2011 20:53
I hope I will find help here.
First of all sorry for my language.
I have got a problems for long time now. We sharing our 50m connection with my brother. In total we have got 4 devices connected to the super hub. 2 ethernet connection and 2 wirelles.
Unfortunately we have got frequent disconnections, internet is very slow or sometimes there is no connection for a few minutes. Also sometimes we can not connect wiressly with the router and only reset of hub is helping.
I checked a power level:
I phoned a virgin a few times, someone also came and change a super hub for the new one and they have installed a new cable from steeet box to our house, but this didn't sort our problems.
I lost completely a power to fight for a better service!
I'm hoping somebody can help me on here. Can anyone check my power levels?
And maybe let me know what the problem can be with a dificultiess to connect wirellessly.
For all help and advice huge thanks!
on 13-10-2011 20:59
your downstream power is to high and could do with being lowered by a local engineer.
2 ways to get this done
1) Wait for a forum admin to reply (3 to 5 days normally) and they can book you a engineer.
2) Call VM on 151 from your VM line and inform them of the power levels and they should book you a Engineer.
If you book a Engineer over the phone please post here to let us know so a VM tech dosn't waste time sorting this for you.
on 14-10-2011 13:45
I phone VM today and they have booked a engineer for Monday afternoon. Will keep finger cross that they can sort this out for me.
Thank you very much for a advice.
Will update you on Monday.
on 21-10-2011 13:09
Was the engineer able to resolve this problem?