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Registered: ‎25-03-2010
Message 21 of 33 (2,154 Views)

Re: Phone Dead - No dial tone, incoming calls ring but phone does not ring itself.

Hi joanmason,

 

I have just had a reply from the technicians department and they are trying to contact you on the mobile we have on account but it is switched off.  Can you please send me a PM with you mobile number so I can pass this on.

 

Thanks

Cheryl


Cheryl_L
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Registered: ‎05-11-2011
Message 22 of 33 (2,147 Views)

Re: Phoneline Dead - No dial tone, incoming calls ring but phone does not ring itself.

HI,

 

I have a Talk Evening & Weekend (L), package virgin phone line, and I do not get a dial tone almost every weekends. I also tried plugging my phone into the a non-virgin phone line and i do get a dial tone.

 

But when i change the phone back into virgin line, the phone is dead. I tried plugging different phones and the issue is still the same because i get no dial tone and therefore cannot dial 150 or the 0845 customer service number.

 

This is my second post in this forum and the issue is still not resolved and i feel like the line rental i m paying seems to be a waste of my money, as i am not being able to use my phone during 3 of the 4 weeks a month average

 

Please help on this issue.

 

Hoping for a quick reply

 

Thank You

 

Mr Arvind Gandhi

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Registered: ‎25-03-2010
Message 23 of 33 (2,140 Views)

Re: Phoneline Dead - No dial tone, incoming calls ring but phone does not ring itself.

Hi bouquet_1614,

I've sent you a Private Message regarding this.

Thanks

Laura_S
Help & Support Forum Team


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Registered: ‎02-11-2011
Message 24 of 33 (2,123 Views)

Re: Phone Dead - No dial tone, incoming calls ring but phone does not ring itself.

Hi, phone line is still not working,engineer came out on Saturday after not turning up on Friday only to tell me that he couldn't fix it (he did try his best though) and that he had booked for some one to come out on Monday, it Tuesday now and I am still waiting.

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Forum Team (Retired)
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Message 25 of 33 (2,115 Views)

Re: Phone Dead - No dial tone, incoming calls ring but phone does not ring itself.

Hi joanmason,

I've sent you a Private Message.

Regards

Laura_S
Help & Support Forum Team


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Registered: ‎28-10-2011
Message 26 of 33 (2,070 Views)

Re: Phoneline Dead - No dial tone, incoming calls ring but phone does not ring itself.

i am now having the exact same problem and i am unable to contact as my land line phone wont work.  What will I do?

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Message 27 of 33 (2,066 Views)

Re: Phoneline Dead - No dial tone, incoming calls ring but phone does not ring itself.

Hi chubbspeterson,

I've checked and there are no area faults and everything looks OK on the phone exchange.

Can you please confirm if you've tested another handset to rule out an equipment fault, if you've already done this just let me know and I'll arrange an engineer visit.

Regards

Laura_S
Help & Support Forum Team


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Registered: ‎28-10-2011
Message 28 of 33 (2,065 Views)

Re: Phoneline Dead - No dial tone, incoming calls ring but phone does not ring itself.

I have tried 2 seperate phones in the socket and neither are working.  The phone line when i pick it up has no dial tone, it rings when someone phones the house phone but it never connects when i answer the phone.

 

I am unsure when i would be able available for an engineer to come out. 

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Message 29 of 33 (2,063 Views)

Re: Phoneline Dead - No dial tone, incoming calls ring but phone does not ring itself.

Hi chubbspeterson,

No problem do you want to check and then let us know when you'll be available and we can then check engineer availability on that day.

Regards

Laura_S
Help & Support Forum Team


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Registered: ‎28-10-2011
Message 30 of 33 (2,031 Views)

Re: Phoneline Dead - No dial tone, incoming calls ring but phone does not ring itself.

Hello,

 

I still do not have access to my phone, I have tried another phone in the socket and all i am getting through the line is static.  Can anyone tell me how to go about getting this fixed and if virgin will reimburse me for the time i have not had access to my phone?

 

thanks

 

 

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