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Registered: ‎27-03-2012
Message 1 of 2 (659 Views)

Phone repairs

My phone line has gone dead - when I tried to book an online appointment with an engineer was told online appointments not available and I should phone 150 from my landline to arrange an engineer. EXCEPT MY PHONE'S NOT WORKING PEOPLE! What disappointing customer services.

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Registered: ‎14-12-2011
Message 2 of 2 (653 Views)

Re: Phone repairs

Hi Maw013

Sorry for the inconvenience you are experiencing with your service. I have looked into this for you and can confirm that currently there are no faults in your area affecting your service. I have looked at the exchange and all appears to be OK there too.

In order for us to book an engineer for you, we need to check a few details with you first. Can you please send me a PM with the following information:

Post code
House number
Home telephone number

Please do not reply to this post with the requested information, please send them in a PM. If you are unsure how to PM all you need to do is click on my name which can be located to the left of this post. Another screen with my details will open, then on the right you will see "Send this user a private message".

I look forward to hearing from you.

Gavin Pearce
Help & Support Forum Team

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