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Nex
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Registered: ‎17-10-2011
Message 1 of 11 (332 Views)

Online TV anywhere not working

Just thought I'd fiddle around on my virgin page, and it appears the TV anywhere online is not working.

 

Link that I'm using

 

https://my.virginmedia.com/my-apps/tv-anywhere/online.html

 

Redirects to:

 

https://my.virginmedia.com/500.html

 

We're sorry this isn't the page you wanted.

This part of the site isn't working at the moment, but it'll be up and running again soon.

Other parts of the site might be working as normal, so try using the links below to help you find what you want.



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Alessandro Volta
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Registered: ‎25-07-2011
Message 2 of 11 (327 Views)

Re: Online TV anywhere not working

Works ok

might of been down for maintenance

clear your browser cache and try again
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I do not work for Virgin Media - all opinions expressed are of my own and all answers are provided from my own and past experiences.
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Nex
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Registered: ‎17-10-2011
Message 3 of 11 (315 Views)

Re: Online TV anywhere not working

Just cleared cache, no dice. Used a different browser altogether which has never been to virginmedia, nothing.

 

Tried with my work laptop, same deal.

 

Still an issue, definitely not working on my end.



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Fibre optic
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Message 4 of 11 (312 Views)

Re: Online TV anywhere not working

Link doesnt work for me either

 

 


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Nex
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Registered: ‎17-10-2011
Message 5 of 11 (304 Views)

Re: Online TV anywhere not working

[ Edited ]

Ok, so after getting through to support, they told me to use anywhere.virginmedia.com

 

The link above comes from the my.virginmedia.com page, and if you click on MY APPS, hover over Virgin TV anywhere, hover over online, the hyperlink is wrong.

 

I've now resolved this issue (but requires a fix on Virgin's end), but could the web team please fix the hyperlink (or configure a redirect) from the my.virginmedia.com page.

 

Thanks

 

 



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Nex
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Registered: ‎17-10-2011
Message 6 of 11 (261 Views)

Re: Online TV anywhere not working

[ Edited ]

looks like the bad hyperlink has been resolved Smiley Happy Cheers



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Dialled in
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Registered: ‎15-07-2013
Message 7 of 11 (240 Views)

Re: Online TV anywhere not working

Please check on the manage accounts page using The main account that access to tv anywhere is enabled to the account you are attempting to use. Find this by hitting my virginmedia > profile > manage accounts
Thank-you
Sam
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Nex
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Registered: ‎17-10-2011
Message 8 of 11 (239 Views)

Re: Online TV anywhere not working

[ Edited ]

Check the original hyperlink I was talking about, it has been changed since this post was originally made. There was an option to view it from the apps page - "Online" (which DIDN'T WORK). This is no longer there. It has been replaced with an "overview" page, which then references the correct hyperlink.

 

This has nothing to do with what account has access or not, it was bad coding on the my.virginmedia.com page

 

 



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Dialled in
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Registered: ‎15-07-2013
Message 9 of 11 (225 Views)

Re: Online TV anywhere not working

I`ll put in a ticket.
Thank-you
Sam
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Forum Team
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Registered: ‎14-05-2013
Message 10 of 11 (215 Views)

Re: Online TV anywhere not working

vmstigss2015,

 

The OP has already advised you that the issue has been resolved.

No ticket will be raised as there is no longer any fault.

 

Thanks,

Kath_F
Forum Team

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