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If this doesn't resolve the issue we can arrange for a new number for you.
We also have a nuisance calls bureau who you can speak to if this fails to have a resolve.
Katie Help & Support Forum Team
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I requested a number change a few years back (not for nuisance reasons)... and I hoped I would be given a new number, but it looks like I was given someone else's old number...
that would be fine - except that person must have had debt problems as the only unsolicited phone calls I now get are for her offering debt solutions... years later!
however many times you tell them she isn't here, they still continue to ring... i'm in TPS and protective of who has the number - and some are calling from abroad anyway, so TPS isn't relevant...
can't really complain as I don't want my name associated with that number - as then they'll start asking for me and not her... only solution is to add the numbers to the phone book and put them on silent ring...
if only you could login to Virgin and add a number to block - but even if they could do it, they'd probably charge an arm and a leg!
Does VirginMedia as a company sell the number on to marketing?
You can opt out of all Marketing by contacting Virgin Customer Services
Can the public access a list of new numbers somewhere?
********************************** I work for Virgin Media - but all opinions posted here are my own
Ben I appreicate your reply but there is a flaw in the system somewhere.
When I changed my number the nice chap on the other end asked why. He said he doesn't need to know all the details if they are personal but it helps Virgin Media... blah blah blah.
I told him the reason I was changing my number was due to sales, marketing and general unwanted calls. So in an ideal world your new number would automatically be 'opted' out for such things, if if they are Virgin Media related.
It may only seem trivial but I am really really p****d off at the moment after receiving two calls today from the following numbers.
Somewhere my new number has leaked out.
I guess having the overseas calls center and the ones in the UK gives countless hundreds of people access to my personal details and phone number. This is the same with all companies and probably another thing that doesn't help with the increasing levels of fraud.
I recently had two mobiles phones ordered in my name. My name, address, date of birth and house phone number were used as identity, another reason why I changed my phone number.